Mark all as read

Settings

Notifications
Casino Complaints

Deposit is not credited in my megapari wallet


1 year ago

Hello askgamblers

I made a deposit of on megapari. Details are below

Amount:18000

Date and time: 26/07/25 3.39 pm

Transaction is 520744669188


But the amount is not credited in my account. I tried multiple time to contact customer care but they ask me to wait. Later they concluded that their agent didn't receive the amount. I ever gave them the bank statement for the proof. But after few days they rejected my 18000. Please reverify the issue.

I am enclosing the payment details as well as bank statement of the same date. STATEMENT PASSWORD IS RATN2303

Disputed Casino Megapari Casino
Amount ₹1800

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I received the money. Thanks for the support. We can close this
User name
Dear @AskGamblers,

We would like to inform you that the player’s deposit issue has been successfully resolved, and the amount of 1800 INR was credited to their account on 2025-08-30 at 15:35:38 GMT.

In this regard, may we kindly ask you to close the complaint and mark it as resolved?

With respect,
Megapari
User name loyalty-level-2
I received the money. Thank you

Megapari Casino Complaint Stats

Resolved 87 / 87
Avg. Amount $1,858
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 67 out of 67 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (252)

Megapari Casino Complaints

See all complaints for this casino
Verification prolonged for 12 days with repeated document requests
I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.
Status solved Resolved