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Deposit has not been credited yet


I wanted to complain about this casino because I made a deposit of PLN 100 through the Mifinity wallet from my account and there is no casino contacting support they tell me to wait and my payment has been processed in the attachment.

I am sending confirmation of payment and conversations with the chat.

Disputed Casino Megapari Casino
Amount zł100

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear @basia87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello dear Barbara and Askgamblers.

We have investigated the case and wanted to share the details with you. The player made a deposit on June 10 at 11:02, and transaction was processing on the side of the payment provider until on June 12 at 13:58 it was processed and credited to the player's account. This information can be found under 'My account' → 'Transaction history'. A couple of hours after deposit was credited, player started making bets, and continues playing as I can see upon checking.

We are sorry that this situation has happened to you, and we want to notify you that sometimes transactions can get stuck in the system. In such cases, please ask for support in our live-chat, which is available 24/7. Upon checking, I see that they kept you updated and the issue was solved within the given timeframes.

As far as the player received their deposit, we can consider this complaint as resolved.
User name

Dear Megapari Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Megapari Casino Complaint Stats

Resolved 66 / 66
Avg. Amount $2,290
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino
Withholding 200888 INR for over 30 days

I am filing this complaint against Megapari for the unjustified delay in account verification and withholding of my funds amounting to ₹200,888.

My account has been under KYC verification for more than 30 days, despite the fact that I have submitted all the requested documents multiple times.

Documents already submitted:

Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

At one point, they even asked about my relationship with another person, which has no relevance to my account verification. This raises serious concerns about their verification process.

Main Issues: verification delay exceeding 30 days, continuous and repetitive document requests, no clear explanation or rejection provided

Withdrawal remains blocked despite full compliance

I have confirmed multiple times that I am the sole owner of the account. All deposits were made by me personally

Despite this, Megapari has failed to complete verification or allow withdrawal.

My Request: Immediate completion of KYC, immediate release of my funds ₹200,888, and a clear explanation for this delay

If Megapari fails to resolve this issue, it clearly indicates intentional delay and unfair practice.

I request that AskGamblers intervene and help resolve this matter.

Status solved Resolved
₹200,888