What's new


What's new

Masked Singer Games Casino - Delaying verification and unable to withdraw

RESOLVED

Complaint Info

Disputed casino

Jackpot Star Casino

Amount

£ 500

cubesx United Kingdom Message
Posted on May 16, 2023

I have been requested to send driving license for ID as my previous license had expired, which I sent in 10/5. Had no response, so I sent again on the 12/05.

It states approval within 12 hrs but max 48 hrs, I have tried to speak via chat had no response and e mailed with no response.

I have £500 in my account which I can not withdraw due to this issue.

cubesx United Kingdom Message
Posted on May 16, 2023

I have just had e mail confirmation that they received document twice and have now Approved ID, I have requested a withdrawal and it is now in processing.

cubesx United Kingdom Message
Posted on May 17, 2023

Please close this case, ID and withdrawal has been completed, thanks

AskGamblers
Posted on May 17, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jackpot Star Casino Complaints

Have trouble with Jackpot Star Casino?