Complaint #111 MalinaCasino

Withdrawal Malina Casino

By MendiMatyasNorbert

6 months ago

I would like to file a complaint against Malina Casino regarding an unpaid withdrawal.
I requested a withdrawal on last Thursday (date: …), however, the payment has still not been processed or received.
I have contacted the casino several times regarding this issue. Unfortunately, I did not receive any clear or helpful information about the status of my withdrawal.
Moreover, I have now been blocked from using the live chat, which makes it impossible for me to communicate with the casino’s support team.
This situation is very concerning, as my withdrawal remains unpaid and the casino has restricted my access to customer support instead of resolving the issue.
I kindly ask AskGamblers to investigate this case and assist me in receiving my rightful withdrawal.
Thank you for your help.

Disputed Casino MalinaCasino

Reason Verification issues

Amount Ft45000

Discussion

AskGamblers

• Support Team

6 months ago

Dear @MendiMatyasNorbert,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

MalinaCasino

• Representative

6 months ago

Dear MendiMatyasNorbert,

We would like to inform you that withdrawal in question have been successfully processed, and completed on 31 Jan, 2025 from our side, and there are no outstanding payments on your account.

We sincerely apologize for any inconvenience that may have been caused by the delay.

Kind regards,
Malina Casino Team

MalinaCasino

• Representative

6 months ago

Dear MendiMatyasNorbert,

Thank you for contacting us.

We would like to kindly inform you that the case is being reviewed by the relevant team, and you will be notified as soon as there is an update.

Best regards,
Malina Casino Team

AskGamblers

• Support Team

6 months ago

Dear MalinaCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

MalinaCasino Complaint Stats

Resolved 55 / 56

Avg. Amount $4,077

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

MalinaCasino Complaints

See all complaints for this casino

Delayed whitdrawal

Dear AskGamblers Team,

I am requesting your assistance regarding a delayed withdrawal from Malina Casino.

I submitted a withdrawal request of 5,000 NOK on 7 July 2026. According to the casino’s stated withdrawal policy, withdrawals should be processed within 3–5 business days. My withdrawal has now been pending for almost two weeks, and the stated processing timeframe has been exceeded.

I have contacted the casino’s live chat on numerous occasions to request updates. Each time I have been informed that my withdrawal is being finalized and that I should receive my funds "any moment now." Despite these assurances, my withdrawal remains pending and no payment has been received.

I have followed the casino’s procedures and have waited beyond their stated processing timeframe. I would greatly appreciate AskGamblers' assistance in helping to resolve this matter and ensuring that my withdrawal is processed.

Thank you for your time and assistance.

Kind regard

Resolved

kr5,000

Pending bank transfer withdrawals

**Complaint Title:** Malina Casino delaying multiple withdrawals totaling €1,000

**Complaint Text:**
I am filing this complaint against Malina Casino regarding two delayed bank transfer withdrawals totaling €1,000.00. Both transactions are stuck in the processing phase without any valid reason.

Here are the details of the two pending transactions:

1. **Amount: €400.00**

* Date of Request: June 29, 2026, 16:23:17
* Transaction ID: 034f7ffa-424f4-4fce-acd7-199ce4878d83
* Status: Stuck at step 2 ("Bij behandeling" / "Under review")

2. **Amount: €600.00**

* Date of Request: July 1, 2026, 07:17:09
* Transaction ID: 8f808719-7c78-489a-9fe7-a8fafe1a7b9b
* Status: Stuck at step 2 ("Bij behandeling" / "Under review")

I have contacted the live chat support multiple times regarding both requests, but I only receive standard, automated, and repetitive copy-paste answers telling me to wait. My account is fully verified, and there is no legitimate reason for this delay.

I request Malina Casino to approve and process both payouts (totaling €1,000.00) immediately. I have attached the screenshots of both pending transactions as proof.

Resolved

€1,000

Canceling withdrawals

I won 24 k

They won't pay me out, and they keep canceling my withdrawals. They say it's an issue with my bank, but I was able to withdraw prior to my big win.

Now cannot get anything only got about 6k so far, and 6 k still sitting in there. I played back the rest because I got sick of being declined on withdrawals, but I have now told them I want my last 6k.

I was at level 5 which allows 3k every 24 hours. All of a sudden, I'm back to level 2, only 1k every 24 hours. How does that happen?

Doesn't matter how many times I contact them, I get no joy

Resolved

$6,000

Delayed 3 whitdrawal

Dear AskGamblers Team.

I am requesting your assistance regarding pending withdrawals from Malina Casino.

I currently have 3 pending withdrawals, submitted on 27, 28 and 29 June 2026, totaling 15,000 NOK. This is the maximum number of concurrent withdrawals allowed under the casino’s policy, with each withdrawal being 5,000 NOK.

The total amount I need to withdraw from my account is 40,800 NOK. As the casino only allows 3 pending withdrawals at a time, I am unable to submit my remaining withdrawals until the current ones have been processed. The delay beyond the stated processing time is therefore preventing me from continuing the withdrawal process.

According to the casino’s stated policy, withdrawals should be processed within 3 business days. This timeframe has now been exceeded, and all three withdrawals remain pending.

Before submitting my withdrawals, I contacted the casino’s live chat to ask whether any verification was required to ensure the withdrawal process would proceed without delays. I was informed that no additional verification was necessary.

I would appreciate your assistance in obtaining an update and helping to resolve this matter so that I can complete the withdrawal of my funds.

Kind regards

Resolved

kr40,800

Withdrawal pending since 19 May 2026

I am submitting this complaint regarding a delayed withdrawal from Malina Casino.

On 19 May 2026, I requested a withdrawal of 1,000 NOK (Transaction ID: 1ce79df7-a3ba-4985-9ctt-ac8676f1ea14). As of today, the withdrawal is still marked as "Under Review."

At the time of submitting this complaint, I also have an additional balance of 12,199.83 NOK remaining in my casino account. I intentionally requested only a small withdrawal first in order to test that the withdrawal process was functioning correctly before requesting a larger amount.

I have contacted the casino by email and through live chat several times. However, I have only received generic responses stating that my case is under review with priority. I have not received any explanation for the delay or any estimated completion time.

Furthermore, the casino has never requested any KYC or verification documents from me. I am fully willing to provide any identification or verification documents immediately, but I cannot do so unless they ask for them.

I have acted in good faith and fully cooperated with the casino. I respectfully request that Malina Casino either inform me of any outstanding verification requirements or process my withdrawal without further unnecessary delay.

I have attached screenshots of my pending withdrawal and copies of my communication with customer support.

Resolved

kr13,200

Account closed and remaining 70000 HUF confiscated

Dear AskGamblers Team,

As suggested by the moderator in my previously resolved case, I am opening this new complaint regarding a separate issue with Malina Casino withholding my remaining funds.

Right after the casino paid out my initial 27,985 HUF withdrawal, they immediately closed my account and disabled my ability to withdraw. I still have a legitimate remaining balance of 70,000 HUF in the account.

I contacted Live Chat today, and the agent (Ada) confirmed that my account was closed due to an "administrative decision" and that they are withholding my money. They refused to provide any reason or justification for this.

This is a clear case of wrongful account closure and confiscation of funds. I am attaching the screenshots of my 70,000 HUF balance, the restricted withdrawal error, and the full Live Chat transcript.

I request the AskGamblers team to assist me in forcing Malina Casino to pay out my remaining 70,000 HUF balance.

Best regards,

József

Resolved

Ft70,000

Withdrawal pending 11 days

Dear AskGamblers Team,

I requested a withdrawal of 27,985 HUF via Litecoin on May 3rd, 2026. According to the transaction details (ID: db718c9c-2c77-4fe6-a60a-f011a2de06e8), the request has been stuck in "Under Review" status for over 11 days.

I have contacted Live Chat several times, but they only provide generic template responses and cannot explain the delay. I also sent a formal email to their support and complaints department to resolve this matter internally, but I have received no response at all.

Thank you for your help in advance!

Regards,

Jozsef

Resolved

Ft27,985

7 days waiting for my funds

I have been waiting on funds for 7 days.

They hit me with an email telling me they need documents, but my account says I’m already verified.

Dragging this out, I just want my money, and I’m more than willing to send whatever they need, but there’s no option.

Fake replies from the live support chat all week, with the hopes of getting funds, and just getting shut down

Resolved

$26,000