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MalinaCasino - Very-very slow payment

RESOLVED
Complaint Info
Disputed casino MalinaCasino
Reason Delayed payment
Amount Ft 170000
Posted on April 24, 2019

I made several deposit with my cards. One is Maestro, and one is Mastercard. I won 170.000 HUF (circa 600 USD) and i wanted to withdraw. My choosed method was bank transfer. They rejected them, because i didnt use this method to deposit. Is it real? But ok, no problem. I choosed other withdraw method, to cash out (to my bankcard). They asked my ID, a selfie with ID, picture of my two cards. I sent it at least THREETIMES for them. Customer Service ask again the same things, they didnt want to help me, i think. Now, they said my account is verified and i can cash out my money to my MasterCard. Why I cant choose my Maestro card?! If i could deposit with this card... The problem that i cant make a withdraw reuest!!! System is not allow me to make the withdraw!!! Please help me. I have all of the emails, screenshots about this "torture". I will send you if u need. Thank you!!!

Posted on April 25, 2019

Dear Tamas,

First of all, we want to thank you for the provided documents and apologize for the delay with your withdrawal.

We would like to ask you to create a new withdrawal request using bank transfer as a payment method, as you wanted it at the beginning. We also want to add, that our Finance team tried to withdraw funds using your credit card, however, your bank hasn’t accepted it. We want to assure you, that we will find the solution and meanwhile ask you to create a new withdrawal request, please.

We tried to reach you out and to call you to apologize for temporary inconveniences. As we didn’t have an opportunity to speak to you, please contact us to get your no deposit bonus.

If you have any questions, just let us now!

Best regards,
Administration of MalinaCasino.com

AskGamblers
Posted on April 28, 2019

Dear @rulez89,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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