I am filing this complaint regarding MalinaCasino’s failure to close my account after I explicitly requested the closure of my account due to my gambling addiction on 12 June 2026.
On 12 June 2026, I contacted MalinaCasino and clearly explained that I wanted my account to be closed because of my gambling addiction. My request was therefore not a simple request to temporarily stop playing, but a clear request for account closure because I was experiencing a gambling problem.
Despite this request, MalinaCasino did not close my account. I remained able to access my account, make deposits and continue gambling after I had informed them of my gambling addiction.
Furthermore, after my request for closure, I continued to receive promotional communications and offers from MalinaCasino encouraging me to continue using the casino. I consider this particularly concerning because the casino had already been explicitly informed of my gambling addiction and my request to close my account.
As a result, I continued to make deposits and suffered further losses after the date on which I had explicitly requested account closure.
I subsequently contacted MalinaCasino again regarding this matter. I was eventually informed that my request had been forwarded to the relevant department, but despite my repeated attempts to obtain a response, I have still not received a substantive response or a satisfactory resolution.
I am therefore requesting a refund of the deposits and losses incurred after my account closure request of 12 June 2026. These transactions occurred after I had explicitly informed MalinaCasino of my gambling addiction and requested that my account be closed.
I can provide evidence of my original account closure request, the subsequent promotional communications I received, my communications with MalinaCasino, and the transactions made after 12 June 2026.
I would like AskGamblers to review the complete circumstances of my case and assist me in obtaining an appropriate resolution and refund.
