Malina Casino - Cannot withdraw after a week due to system error

Dear @realspacecm,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi it is 7581.80 thb.

Thanks, Isaac

Dear MalinaCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear customer,

Thank you for providing us with your Skrill details. We will do our best to proceed with the withdrawal of your balance as soon as possible.

Thank you for your patience and co-operation.

Sincerely,
MalinaCasino Administration

Ok but can you explain why I can't withdraw to the previous method I withdrew to?

Which was bank transfer.

Dear customer,

We apologize for the inconvenience, however, as per the article 6.4 of the Terms and Conditions of the website, we reserve the right to perform a withdrawal through a different payment instrument, in particular when it is impossible to withdraw funds to the originating payment instrument.

Thank you for understanding.

Best regards,
MalinaCasino Administration

Ok, I still didn't receive the withdrawal and the funds are in my Malina account still?

Dear customer,
Unfortunately, the payment is being rejected by Skrill. We kindly ask you to provide us with a details of a Mifinity or Neteller wallet, so that we can proceed with the withdrawal.

Thank you in advance.

Best regards,
MalinaCasino Administration

Hi I emailed the details but didn't receive my withdrawal yet.

Thanks.