Complaint #4 Magnumbet Casino

Account closed without money refund

By FiliMN

2 years ago

Hello, my name is < removed > and I have a problem with the gambling house called MAGNUMBET where I registered online on 13.12.2023 and I played for a while after which I wanted to withdraw part of the money and the people from MAGNUMBET meow they asked for some documents that I sent them and they were approved in a day or two.

Since January 12, 2024, I have been writing to you by email and from the account, but I have not received anything, neither an answer nor my money, but now on February 3, 2024, I received a message saying that my account was closed but with money absolutely nothing was said and I wrote an email to find out when they will give me my money and I still did not receive an answer.

I am attaching some screenshots where it says that the account is closed and the money has not been received.

Please check and help me.

Thank you in advance.

Disputed Casino Magnumbet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 years ago

Dear @FiliMN,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Magnumbet Casino

• Representative

2 years ago

Dear FiliMN,

All the information was sent to his email address. We are in touch with you there, and you received the last letter from us even yesterday.
Please be advised that all communication with our players is conducted directly through our designated communication channels. This ensures that we maintain consistency and efficiency in our interactions.

Thanks!

FiliMN

2 years ago

you don't give my money and you don't tell me why

AskGamblers

• Support Team

2 years ago

Dear @FiliMN,

Thanks in advance for your cooperation.

Magnumbet Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $752

Avg. Complaint Duration 12 days

Avg. Response Time 23 hours

Magnumbet Casino Complaints

See all complaints for this casino

No money received

Hello, my name is < removed >, I am from Romania and I have problems with the MAGNUMBET CASINO casino.

I deposited money with them a few months ago, approximately half a year ago, and I gambled a little later at the casino, and when I withdrew the money, they asked me for a lot of documents, which I am sure I sent, and they were approved.

After which, for the last 3 months, I don't receive my money or any information from them, I write messages by email and from my account, but they just tell me that I have to wait, they don't ask me anything for verification, it's so simple, they won't even give me the money I call them, I can't even email them, there's no point in writing them because they don't have a phone number, but they don't respond to anything on email.

I canceled the withdrawal, I initiated the withdrawal again, but nothing changes at all.

Please help me very much and with all my heart, I don't know what else to do.

Thank you for everything.

Resolved

RON6,954