Delayed payment

Dear @Ambassador123,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear @Ambassador123,

We would like to clarify several inaccuracies in your statements and provide the relevant facts regarding your case.

Our standard KYC verification process is completed within 2–3 minutes in the vast majority of cases. However, when our risk and fraud prevention systems identify an account for additional review, enhanced verification may be required. This is a standard security measure designed to protect both our platform and its players. Your account was selected for such an additional review, which is why we requested the supplementary verification video.

Furthermore, we can confirm that all of your withdrawal requests have been processed and paid in full. You currently have no pending withdrawals and no remaining account balance. Therefore, there are no outstanding payment obligations on our side.

For the sake of transparency, we would also like to note that the total amount paid to you is approximately four times greater than your total deposits. We believe it is important to present these facts so that other readers have a complete and accurate understanding of the case.

As for your account status, it is currently deactivated while we complete an ongoing investigation into your gameplay and bonus usage. This review is being conducted in accordance with our internal security procedures and our Terms & Conditions. The account deactivation is unrelated to any unpaid withdrawals, as all eligible withdrawal requests have already been honored.

We ask that you allow this review to be completed. Should any further information be required, we will contact you through the appropriate channels.

Regards,
MagicianBet Team

Dear MagicianBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

On June 14th, you requested an additional video, and I sent it that very same day; a full month has passed, yet you still haven't managed to verify a video that is only a few seconds long—does this imply incompetence on your part? Yet, you proudly blocked my account because the video remained unverified—even though the delay was caused by your own sluggishness in the verification process—so why am I the one who has to bear the consequences?