Last week i have created an account with Magical Spin Casino , they have nice bonus offers so i took a bonus offer, so far so good. I made deposits for a total of Eur 200,-.
After a couple of days of playing here, i ,made a withdrawal of Eur 2000,- exactly.
But now, after a couple of days asking to the customer service and already have an verified account, i got this email:
"It appears that you have made unauthorized bets under the terms and conditions that you have accepted.
Below is the extract of the terms and condition:
7.5 Maximum bet allowed with bonus money or winnings derived from promotions/bonus is €7.50. This rule also applies for the free spins or bonus-games a player can buy directly from a game since the amount of the purchase is considered as the amount of the bet.
We therefore inform you that you must cancel your last game session, in accordance with the terms and conditions that you have accepted"
What i can see at Askgamblers, is that i am not the first one who received this. I am ssure i did not make bets of 7.5 euro. Is seems to be a way to handle with customers who won and try to wothdrawal.
But i can't even check if or verify this information, because the casino directly closed my account, i can not acces.
I think this is a very doubtful situation. I have printscreens of my withdrawal and communication with the casino, even today the guy promised that my money will be transferred soon.
It seems to be an unfair way of not paying out customers. There are a lot of reliable casino's but sometimes you get issues like this,
Please askgamblers, can you have a look to this.