Complaint #7 Magical Spin Casino

Not paying legit winnings

By upasana25

8 years ago

Dear sir

i am play casino magiacalspin.com License No. 1668/JAZ

account account id 26487205

Name sushil < surname removed >

i deposit this casino 97 euro by neteller date 09/08/2017 .after i play this casino and win 1300 euro . i verified my account by this casino finance department. and they approved my account date 11/08/2017 after i create a withdrawal 1300 euro by neteller .this casino has give me 48 hours to processed my withdrawal. today i check my account ,they lock my account without any reason and send only my deposit money my neteller account. please asking this casino by they lock my account and why not given me my wining .i send you all proof of deposit and withdrawal this casino . please check and tell me why this casino fraud me. I have all proof of deposit wining profile snabshoot of my account this casino.. If u want I send you.one thing I send this casino email this finance department. They say you are from India.so we can't acpect Indian player. I am asking if they not acpect Indian player why they allow me first deposit ..ask documents verification and verified after I make a big winning withdrawal .they ask me stuped illegal answer like this..I read this casino term there is not showing Indian is not allow to play this casino.I have also full team snabshoot proof.if u want i also sending u.. First ask this casino why they do this like legal player India...

I am wait for your answer .I hope u solved this issues and released my payment and account

Disputed Casino Magical Spin Casino

Reason Terms violation

Amount €1300

Discussion

AskGamblers

• Support Team

1 year ago

AskGamblers Complaints Team have been provided with undisputed evidence on behalf Magical Spin Casino management that player violated their Terms&Conditions and more specifically we have all the reasons to believe that complainant tried to deceive both Magical Spin Casino and AskGamblers Complaints Team by declaring incorrect facts and intentionally not mentioning important details.

Player made an account and deposit on the 9th of August, but somehow "forgot" to update his account information. In one of the player's screenshots, it is clear that casino requested on the 11th of August from a player to update his account information (country, street...). After player's update, it was clear that he is from the restricted country which is stated in the casino's terms and conditions updated on 2nd of August.

AskGamblers Complaints Team maintain zero tolerance towards player trying to abuse our complaints service and not using it in a good faith. Based on the above AskGamblers Complaints Team took the decision to reject the case and terminate player's further access to AGCCS.

AskGamblers

• Support Team

8 years ago

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have been in a direct communication with Magical Spin Casino management. We are now awaiting casino team to provide the additional information.

Inactive user

8 years ago

dear magical spin management

.....you have justify your self that good .......what please keep in mind read and follow step by step

Query 1- We confirm that we do not accept players from India since we closed the market for several weeks ago as it's mentioned in our Generals Terms and Conditions that we changed weeks ago regarding the not allowed country list update.

Answer :- first i ask your casino signup time...i enter my country India ,city fatehpur ,pin ( that is most important find the location of client ) 176025 thats showing where i am ..... alos my address .... so i ask you , your legal team, risk management, security team,software system , why they allow me complete my profile after allow first deposit, also play upto 7 days before the deposit, 1000 of employee working and take care your casino system ,they cant see and verified by Ip address where i am , where i deposit where i play .... why you send this kind of email after the withdrawal processing .thats the fact document vitrifaction time, your finance department has approved my document,m they cant see where i am if you say you change your term many week ago ...you need to check verify my history of play casino first to last day. i cant breach your any term of casino. i trust your General Terms and Conditions . what i cant trust fraud and this kind cheat your side .you ask me about screen shot of casino Terms and Conditions by sending my side and say ,this is very easy to change computer date and time. i asking you you also do it change your term very easy ,because all software system your hand . if you not beveled my screen shot ,please check this screen shoot your high professional IT department .i challenge you if i try to cheat with you smart work of screen shot, and change the date to smart work ,, if that you proof this i am ready to pay your legal department 1000 time of deposit by neteller . i am also telling you again i am indian ,and i respect all casino term and play casino according the term last 10 years casino playing history.

i have ask gamblers screenshot thats showing indian player accept.what i know you also reject it and say again it is trick of computer . so i clear you i am not try to any illegal activity. i play casino legal and win high volume.thats the fact you not pay my 1300 euro. but i clear you that is my legal wining and i want this by any cost.if you not released my wining that is the second step of my side that only court case. i am ready to pay the court fees double of my wining what i cant tolerate you cheat with me by my legal wining

also you blamed me my IP address is change during the playing time , i clear you this point again if you proof that my account login other 1000 km distance of my location . and my account login other location other people . i am return my complaint, and ready to pay any cost to you.... showing by honesty , i am also clear you , i am a honesty player of India last 10 years online casino, i am not breach any casino term . i win or loss may time , i have deposit
50000 USD to above other casino by neteller last 10 years .. also vip member in neteller . please you need to see again and dont try to this kind of trick ,loss and removed the client legal winning.you have a not right to cheat a legal client and his wining ,if they showing all proof of wining deposit and all.

and that is my last request to you ,all is your hand ,you think what to do . other i have way and proof that showing i am legal and my wining is legal ...

all time you are not justify yourself according my legal playing and his proof. that is my experience i have store all casino deposit ,withdrawal, term ,profile screenshot, any time because any casino has change own software,close website,term , any thing a single click. and also i advice to all casino player please safe own document proof, any think change the casino side any time..

thanks for your understanding

Magical Spin Casino Complaint Stats

Resolved 39 / 42

Avg. Amount $1,376

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Magical Spin Casino Complaints

See all complaints for this casino

Withdrawal and casino balance issue

Hello,

Magicalspin recently closed in my country, and I received an Email saying that my withdrawal that is in process, and all of my casino balance would be sent to me in the usual timeframe. The problem is, I did the withdrawal on the 23rd of December, and still haven't received my winnings. I had 2500 left on the casino (+600 withdrawal), and they send on the 31st of December that they will send it to me, but since then, they have stopped replying to emails.
Any help would be appreciated.
Regards

Unresolved

€3,100

Unable to activate account but getting constant promotion emails

Hello,

I signed up to magical spin casino.

I am getting constant promo emails but the activation link did not come through.

I have emailed the casino but the issue is not being resolved so I cannot login and play.

Can you help get in me in touch with the right team to activate the account.

I have attached the emails as proof.

Unresolved

Withdrawal did not arrive in my bank account they have now left my country and I cannot access the site

I have an account at Magical Spin. I cannot now access their site as it seems they are blocking players from Ireland.

I am fully verified.

My withdrawal of 300 euros from them did not reach my bank account. I have emailed numerous times to try and receive support but they are not helping?

I also have 300 euros left in the account - so 600 euro total.

Can askgamblers please mediate.

Resolved

€600

Withdraw Canceled without any notification

I requested a withdrawal on May 3rd.

Today I was on the website and the payout was back on my player account.

I asked the live chat why.

Unfortunately I don't get an answer and I have to write an email.

I received NO information or email about the payout status.

I really urgently ask for help.

I am verified.

Resolved

€801

I've been trying to get verified for a month

Hi. I've been trying to do a withdrawal from Magical Spin Casino. I haven't been able to because I'm not verified. I've been trying to get verified for a month. They keep saying I'm sending burry pictures, which are the same ones I sent on other sites, and they excepted them. I have sent 10 or more documents. I just want to get this done with. They won't message me back for days upon days. I only have picture ID on my Driver's Licence and they are saying they can't use it. That is all I have for ID identification. I would just like someone to help me out on getting this done. Thanks Kindly and I hope to hear from someone on this matter.

Rejected

Refuses a withdrawal without any notification

Hello @AskGamblers,

I've had a terrible experience with the Magical Spin casino.

I've had a pending withdrawal since 11.08.2023 after I completed a wager of 7500 EUR and decided to withdraw my winnings of 2000 EUR. I've reviewed all their policies and there's no written processing time frame for withdrawals. I've followed all rules and have not gone over the maximum bet of 7.5 EUR.

The chat support is not helpful, they only said to contact [email protected]. I've done this for the past week (several times). They do not reply at all. The chat said on Tuesday that the payment will be processed this week. But it was cancelled yesterday, without even notifying me why it is cancelled, is there any issue or what is the case?

The funds are credited back and now the chat support says next week the processing will happen but they cannot confirm anything and to contact the Finance department again. I've done this but they don't reply and do not provide any specific processing time frame. So the payment is again pending without any idea when it will be processed.

This is a horrible experience as you don't get any answer. The chat is referring you to a non-responsive mailbox. I've sent several emails over the past week. My experience with other casinos (who process payments during working days) is that you won't wait more than 2-3 days to get a payment, or if it is more (technical issue, verification issue etc.) they will provide any solid explanation and give a proper time-frame. Here, this is not the case. May payment was pending for 6 calendar days and just got cancelled without any information - no email, no message, nothing. If I did not log in to check, I would have no idea. My account has already been verified but I contacted the Verification team on 11.08.2023 just to make sure it is fine and the payment is not pending for additional verification. I've not heard anything back from them as well since last Friday.

I am a patient person but haven't heard anything from the team processing the payments, no solid information on their site (policies) regarding processing time-frames, which is what makes me raise this complaint. As my winnings are basically locked on their site and they do not help in any way to understand what I could expect and when. I've attached files confirming the cancelled payments (with no notification), the new ones, payment history etc. (private).

Please review this complaint and help me get this resolved.

Best regards,

Gubkibet

Resolved

Payment not received by bank after three weeks and now unable to get into account

I have played at magical spin casino consistently for almost two years with no issues.

My online bank was recently closed so I had to use a new one for a withdrawal. I made a withdrawal of 270 euros about two weeks ago. It was approved but did not credit my bank. When i contacted my bank they said they did not accept gambling transactions so it was returned to sender. I have since attempted to log into my bank but receive the message 'system error' when i either try and login or reset the password.

I have tried contacted magical spin repeatedly on email but i receive no response whatsoever.

I currently have not received my withdrawal and am currently unable to get into my account.

i really need askgamblers to assist me at this time.

Thank you!

Resolved

€270

Refuses to make payment of 16000 EURO

Hello AskGamblers,

I recently made an account with MagicalSpins.com from Norway ( on March 15th, 2023) They accepted my IP Address, which is in Norway and allowed me to register and receive the welcome bonus.

I was lucky and won 16,000 EURO on Wanted dead of alive and completed the wager. For the next 4 days I went to the Casino Chat and asked about my winnings and how I can get my account verified. They told me to send emails to "[email protected]"

I sent them all my documents to the requested email and waited for a response. I tried to login on March 20th and the enter website was blocked in all of Norway.

I took a screenshot of the terms before I played the Casino ( I have attached it to this email)

I would like to ask if you can help me get my withdrawal from Magical Spins as this was a honest mistake on their part and they should be paying me out my winnings.

Thank you.

Resolved

€16,000

My deposit has not credited and the casino is offering no support

4 days ago I made a deposit via BTC to Magical Spin.

The deposit has not been reflected in the account and has been stuck on pending status.

I have emailed the casino 4 times with no response. Chat support has stated they cannot help as they are the only support and not payments.

I am not sure what the issue is and why no1 is getting back to help me.

Hopefully, AskGamblers can help mediate for me.

All deposit evidence is attached and emails are unanswered.

Resolved

€84

Delayed payment, withdrawal was canceled

Good afternoon, I registered in this casino and I won 10 euros of no deposit bonus, I successfully completed the rollover, and I got 100 euros, then I spoke to chat to verify the account, I sent the documents and it was verified after 2 days, then they told me to deposit to be able to withdraw the winnings, I made the deposit with Skrill, and I played the deposit as they asked.

I made the withdrawal of 100 euros, since the 16/02/2023, they said to wait 48 working hours, today the 20/ 02/2023 it's been 48 business hours, and they still haven't paid me, they don't respond to emails, at 18:00 I entered the casino again to check the withdrawal and it was canceled. Please help me.

Resolved

€100