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MaChance Casino -Stalling withdrawal

RESOLVED
Complaint Info
Disputed casino MaChance Casino
Reason Delayed payment
Gabby73 Netherlands Message
Posted on April 1, 2019

Made a withdrawal on the 18th of march and send in documents. The 24th my papers were cleared and okay. On the website it says that withdrawals are processed within 24 hours. My withdrawal is still pending, now its 31th of march. In the chat they keep saying then it will be processed the next date but nothing happens. Very disappointing, liked the casino!

AskGamblers
Posted on April 1, 2019

Dear @Gabby73,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Gabby73 Netherlands Message
Posted on April 1, 2019

Suddely they needed me to verify my phone number in order of withdrawel. Never been an issue before. Machange sais now they will process my withdrawel this week.

Posted on April 1, 2019

Hello Gabby73,

I have asked the agent who was in contact with you, he told me that your withdrawal was approved and that the payment will be sent by tomorrow. The reason was that your full contact details , mostly the phone number, were not yet verified.

Best Regards.
The Machance casino team.

Gabby73 Netherlands
Posted on April 3, 2019

They finaly processed my payment, thank you Askgamblers !

AskGamblers
Posted on April 3, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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