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MaChance Casino - Stalling €450 withdrawal for weeks

RESOLVED
Complaint Info
Disputed casino MaChance Casino
Reason Delayed payment
Amount € 450
crfcb99 Netherlands Message
Posted on January 28, 2019

Hello, since two weeks I'm fighting with them to get my 450 euro back. All my documents are accepted only I'm waiting for approve of my request. They said it will takes 4 working days but it's already two weeks. The best thing is that every day they say "OK, we gonna send email to our financial department to speed it up process of payment on your account" Every day I'm hear only issues from them.. What to do?

Posted on January 29, 2019

Dear customer,

We are happy to inform you that your withdrawal request will be approved this week, then you will receive your payment.

Best Regards 

The Machance casino Team

AskGamblers
Posted on February 2, 2019

Dear @crfcb99,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

crfcb99 Netherlands Message
Posted on February 5, 2019

Hello, after two weeks I received money from this casino. Finally the problem is solved.

AskGamblers
Posted on February 5, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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