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Delayed withdraw and no answer from finance team


3 years ago

Lunar slots wanted me to send a ton of documents and I did. Transfers via bitcoin should be processed within 48 hours as I got told. Unfortunately they do not respond to any email and the btc transfer has not been made since far more than 48 hours. I never received any update about my verification. This site has "cancel withdraw now" buttons nearly everywhere. They try to delay the withdraw for no reason to my mind.

Disputed Casino Lunar Slots Casino
Amount €1500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @sportwette2,

Please be informed that the evidence you sent is set private and visible only to you, AskGamblers and the operator.

We thank both parties for their assistance during the complaint process.

User name
They finally processed the withdraw. They never responded to my sended docs. The complaint helped obviously.please erase my docs. They shouldn’t be uploaded here. I needed to send you the original mail and no one should see the docs.
User name
The total amount is 1500€
User name

Dear @sportwette2,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Lunar Slots Casino Complaint Stats

Resolved 2 / 2
Avg. Amount $852
Avg. Complaint Duration 1 day
Avg. Response Time 21 hours

Lunar Slots Casino Complaints

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