Complaint #1 Ludios Casino

Withdrawal pending over 7 days and they have renegaded on the date they said it would be processed

By carlycusterson

2 months ago

I hope you can help.

Ludios withdrawal has been pending 7 days. The chat told me it would be processed today (10th) however they have now reengaged on that and said it has been pushed back and now will not give a date.

This is against their terms.

I have added my most recent chat here.

I think help mediating is needed.

Disputed Casino Ludios Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments or issues of other kinds which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

carlycusterson

• 1 reviews

2 months ago

I replied before Ludios replied.

The casino closed my account due to me starting a complaint against them.

The withdrawal has been processed but to close an account because a player complaints it’s disgusting.

I have left a review and pointed this out for other players

AskGamblers

• Support Team

2 months ago

Dear @carlycusterson,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ludios Casino

• Representative

2 months ago

Dear Carlycusterson,

You have submitted a complaint regarding a delay in the withdrawal of your funds.

According to our records, all your requests have been successfully processed. Please could you confirm this on your end?

Kind regards, Ludios Casino team

Ludios Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $902

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Ludios Casino Complaints

See all complaints for this casino

21 Days Withdrawal Delay

Description of the Issue
I am filing this complaint regarding a withdrawal request of 500+500+242 euro made on March 27, 2026, which remains in "Pending" status 21 days later.

Despite having a fully verified account and a previous good standing with this casino, the processing time has exceeded the limits stated in their own Terms and Conditions/FAQ (which specifies a timeframe of "an hour to a few days").

Timeline of Events:

March 27: Withdrawal requested.

April 1–15: Contacted Live Support multiple times. Agents (Damian and Sanda) repeatedly assured me the payment would be processed "tomorrow."

April 16: Sent a final formal notice to the casino management setting a deadline for April 17.

April 17 23pm: The withdrawal remains unpaid with no request for additional documentation or explanation for the delay.

Evidence & Arguments
Verification: My account is 100% verified. No further KYC documents have been requested during this 21-day period.

Misleading Information: Customer support has provided "placeholder" answers regarding the processing date which have proven to be inaccurate.

Breach of Terms: The delay significantly exceeds the advertised processing window provided by the casino.

Desired Outcome
I would like the casino to finish the internal processing of my withdrawal and release the funds immediately. I have enjoyed my time at Ludios previously and hope to resolve this so I can continue to hold the casino in high regard.

Resolved

€1,242