Complaint #10
Lucky Vibe Casino
LuckyVibe Casino - Making it impossible to withdraw
4 weeks ago
I have been having a horrible time with LuckyVibe. I have a 47mbtc balance and have been trying to request a withdrawal for 2 full months now. Their cashier system is the most terrible one I ever saw. It is very unclear if the amount needs to be entered in btc, mbtc or μbtc. But the weird part is: all of them don't work!
As you can see on the screenshots, when I enter it in BTC (for example 0.04) it says "required" as if I have nothing filled in yet. When I enter the amount in mbtc (for example 40) or μbtc (for example 400 or 4000) it says "amount out of limit" despite even their cashier info on the bottom clearly stating "minimum 2 μbtc, maximum 400mbtc" so all my amounts I tried fall within their limits for sure.
I have sent numerous (8) emails back and forth and they keep suggesting things that don't help. Such as "try a lower amount as we need some funds to pay for the fees" but I have already done that as I have a 47mbtc balance and tried amounts like 20 mbtc or 40mbtc. And they keep saying "try it again please" and then the same problem persists. We are now at a point that it looks like they are only stalling and hoping that I totally give up.
I have already tried it on 3 different laptops, 2 different phones, I tried it in 3 different browsers (Firefox, Edge and Chrome) and I cleared cache and cookies, so all of those factors play no role either.
I am desperate. I asked them also 2 times to manually send me my funds and gave them a receiving address but they ignored those requests.
Please help me get my funds out.
As you can see on the screenshots, when I enter it in BTC (for example 0.04) it says "required" as if I have nothing filled in yet. When I enter the amount in mbtc (for example 40) or μbtc (for example 400 or 4000) it says "amount out of limit" despite even their cashier info on the bottom clearly stating "minimum 2 μbtc, maximum 400mbtc" so all my amounts I tried fall within their limits for sure.
I have sent numerous (8) emails back and forth and they keep suggesting things that don't help. Such as "try a lower amount as we need some funds to pay for the fees" but I have already done that as I have a 47mbtc balance and tried amounts like 20 mbtc or 40mbtc. And they keep saying "try it again please" and then the same problem persists. We are now at a point that it looks like they are only stalling and hoping that I totally give up.
I have already tried it on 3 different laptops, 2 different phones, I tried it in 3 different browsers (Firefox, Edge and Chrome) and I cleared cache and cookies, so all of those factors play no role either.
I am desperate. I asked them also 2 times to manually send me my funds and gave them a receiving address but they ignored those requests.
Please help me get my funds out.
Screenshot
