Complaint #12 Lucky Vibe Casino

Disabled my account with a pending withdrawal and a balance

By Pascalita11

3 weeks ago

I played and won at the casino this week and other times in the past. This week I won money and wanted to withdraw. My withdrawal was rejected and I was asked to send in documents. I sent them in and everything showed as approved.
I went to login today and the account showed as disabled. I tried to chat with them but I was not getting threw to anyone. I currently have a 3000$ pending withdrawal and a 40000$ balance on the casino. I would like to complete the payments.

Disputed Casino Lucky Vibe Casino

Reason Delayed payment

Amount $3000

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Pascalita11

1 week ago

I just checked and I received the payment in full

thank you

AskGamblers

• Support Team

1 week ago

Dear @Pascalita11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky Vibe Casino

• Representative

1 week ago

Hi all,

After reviewing the case in detail, we have decided to pay the player’s outstanding balance in full.
A payment of CAD 3,000 is already on its way to the player, with the remaining balance to follow shortly. We have received the player’s payment details, and the payout of the remaining amount is currently being processed internally.
The player’s account will remain closed.

Lucky Vibe Casino

Lucky Vibe Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,500

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Lucky Vibe Casino Complaints

See all complaints for this casino

LuckyVibe Casino - Making it impossible to withdraw

I have been having a horrible time with LuckyVibe. I have a 47mbtc balance and have been trying to request a withdrawal for 2 full months now. Their cashier system is the most terrible one I ever saw. It is very unclear if the amount needs to be entered in btc, mbtc or μbtc. But the weird part is: all of them don't work!
As you can see on the screenshots, when I enter it in BTC (for example 0.04) it says "required" as if I have nothing filled in yet. When I enter the amount in mbtc (for example 40) or μbtc (for example 400 or 4000) it says "amount out of limit" despite even their cashier info on the bottom clearly stating "minimum 2 μbtc, maximum 400mbtc" so all my amounts I tried fall within their limits for sure.

I have sent numerous (8) emails back and forth and they keep suggesting things that don't help. Such as "try a lower amount as we need some funds to pay for the fees" but I have already done that as I have a 47mbtc balance and tried amounts like 20 mbtc or 40mbtc. And they keep saying "try it again please" and then the same problem persists. We are now at a point that it looks like they are only stalling and hoping that I totally give up.

I have already tried it on 3 different laptops, 2 different phones, I tried it in 3 different browsers (Firefox, Edge and Chrome) and I cleared cache and cookies, so all of those factors play no role either.

I am desperate. I asked them also 2 times to manually send me my funds and gave them a receiving address but they ignored those requests.

Please help me get my funds out.

Resolved

mBTC47