Complaint #4 Luckystart Casino

Severe outstanding withdrawals

By Vaibhav G.

3 weeks ago

Hi.

I have played with all of my efforts and hard work and won a good wage

I have many plans with that money to do my upcoming sister's wedding, but unfortunately, they are keeping my withdrawals pending for weeks and months. If I ask the vip manager who is in touch with me on Telegram asking me to cancel the current withdrawal and raise a new request

The same has been happening for a long time.

Can anyone please try to resolve the issue?

Thank you

Disputed Casino Luckystart Casino

Reason Missing Funds

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, it is now obvious that the player submitted complaint against wrong casino, which has not yet even been presented and reviewed on AskGamblers. Therefore, we have no other choice but to Reject the complaint.

AskGamblers Complaint Team is using this occasion to recommend the player that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

bg4795hs2k

• India

3 weeks ago

Hi it’s https://lucky-star-casino.click/en-in/
It’s lucky star casino
Not luckystart
Can you please check it out ones?

bg4795hs2k

• India

3 weeks ago

Hi thanks for your reply well the total amount is 2825544.37 INR I won
My gaming id is 369241727
With my email id linked is vaibhavgant@icloud.com whenever I tried to withdraw amount the LuckyStar members are asking me to cancel the present transaction and raise the new request. I am attaching the complete screenshots of my transaction list hope it make sense for you. Please allow me to withdraw and do justice to my play
At the moment there is 5000 in pending withdrawal as per there suggestion.
But please initiate the process to withdraw complete amount as soon as possible. Thanks

AskGamblers

• Support Team

3 weeks ago

Dear @bg4795hs2k,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Luckystart Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $250

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Luckystart Casino Complaints

See all complaints for this casino

Not paid for more than a week

Hello!

I have the same problem with this casino.

July 18, I signed up, made a deposit and received a bonus. I won a little and made a withdrawal request. Uploaded all documents for verification. My withdrawal was canceled because the documents were not satisfied. I uploaded new ones and on July 19th I received a notification that my account was fully verified.

Knowing how quickly and professionally Dama NV casinos work, I calmly waited for my payout. 6 hours passed, the money did not arrive and I contacted the support chat. The operator told me that they were experiencing technical difficulties and asked me to cancel the withdrawal and put it again, I did so.

The next day I asked when will I receive my winnings? I was told that they were waiting for a response from the technical department.

This was repeated several times, so on the night of July 23, I canceled the withdrawal and made a request for a cryptocurrency wallet. The money is still not withdrawn.

Today I again wrote to the support chat, now they answered me that they are waiting for a response from the financial department ...

They don't give any deadlines, just constantly refer to their departments and divisions.

I don't understand why they delay payment? What would I lose?...

Such an attitude towards customers casts a shadow on all the casinos of the group, and there are a lot of great establishments in it!

Resolved

руб.23,000