Complaint #4 Luckystart Casino

Severe outstanding withdrawals

By Vaibhav G.

2 hours ago

Hi.

I have played with all of my efforts and hard work and won a good wage

I have many plans with that money to do my upcoming sister's wedding, but unfortunately, they are keeping my withdrawals pending for weeks and months. If I ask the vip manager who is in touch with me on Telegram asking me to cancel the current withdrawal and raise a new request

The same has been happening for a long time.

Can anyone please try to resolve the issue?

Thank you

Disputed Casino Luckystart Casino

Reason Missing Funds

Discussion

93 hours left for Luckystart Casino to respond.

AskGamblers

• Support Team

2 hours ago

Dear @bg4795hs2k,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Luckystart Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $250

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Luckystart Casino Complaints

See all complaints for this casino

Not paid for more than a week

Hello!

I have the same problem with this casino.

July 18, I signed up, made a deposit and received a bonus. I won a little and made a withdrawal request. Uploaded all documents for verification. My withdrawal was canceled because the documents were not satisfied. I uploaded new ones and on July 19th I received a notification that my account was fully verified.

Knowing how quickly and professionally Dama NV casinos work, I calmly waited for my payout. 6 hours passed, the money did not arrive and I contacted the support chat. The operator told me that they were experiencing technical difficulties and asked me to cancel the withdrawal and put it again, I did so.

The next day I asked when will I receive my winnings? I was told that they were waiting for a response from the technical department.

This was repeated several times, so on the night of July 23, I canceled the withdrawal and made a request for a cryptocurrency wallet. The money is still not withdrawn.

Today I again wrote to the support chat, now they answered me that they are waiting for a response from the financial department ...

They don't give any deadlines, just constantly refer to their departments and divisions.

I don't understand why they delay payment? What would I lose?...

Such an attitude towards customers casts a shadow on all the casinos of the group, and there are a lot of great establishments in it!

Resolved

руб.23,000