Complaint #6 Luckystart Casino

Account closed 2200 CAD confiscated

By Dd_66

1 week ago

Hi AG,

Hoping for your help.

I have been a long-time player at Lucky Start, with withdrawals totaling over $10,000.

On August 24, I deposited $350 CAD and received a 100% bonus. I completed the wagering with a $ 2,200 CAD balance and was able to request the maximum daily withdrawal of $1,400 CAD & had $ 800 CAD remaining in my balance.

Today I received an email that the Site Administrator had made a decision to close my account & thanking me for my engagement.

I no longer have access to my money, and the withdrawals were not processed.

I followed all T&C, was a fully verified VIP player, and never received any prior notice that anything was going to happen. Live Chat only copies and pastes the same email communication thanking me for my engagement and telling me I can no longer use their website.

I've attached screenshots here. At the very least, I want my deposit returned, as they are confiscating all my winnings. Please help.

Disputed Casino Luckystart Casino

Reason Declined payment

Amount $2200

Discussion

AskGamblers

• Support Team

1 week ago

Dear Luckystart Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Luckystart Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $919

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Luckystart Casino Complaints

See all complaints for this casino

Severe outstanding withdrawals

Hi.

I have played with all of my efforts and hard work and won a good wage

I have many plans with that money to do my upcoming sister's wedding, but unfortunately, they are keeping my withdrawals pending for weeks and months. If I ask the vip manager who is in touch with me on Telegram asking me to cancel the current withdrawal and raise a new request

The same has been happening for a long time.

Can anyone please try to resolve the issue?

Thank you

Rejected

Not paid for more than a week

Hello!

I have the same problem with this casino.

July 18, I signed up, made a deposit and received a bonus. I won a little and made a withdrawal request. Uploaded all documents for verification. My withdrawal was canceled because the documents were not satisfied. I uploaded new ones and on July 19th I received a notification that my account was fully verified.

Knowing how quickly and professionally Dama NV casinos work, I calmly waited for my payout. 6 hours passed, the money did not arrive and I contacted the support chat. The operator told me that they were experiencing technical difficulties and asked me to cancel the withdrawal and put it again, I did so.

The next day I asked when will I receive my winnings? I was told that they were waiting for a response from the technical department.

This was repeated several times, so on the night of July 23, I canceled the withdrawal and made a request for a cryptocurrency wallet. The money is still not withdrawn.

Today I again wrote to the support chat, now they answered me that they are waiting for a response from the financial department ...

They don't give any deadlines, just constantly refer to their departments and divisions.

I don't understand why they delay payment? What would I lose?...

Such an attitude towards customers casts a shadow on all the casinos of the group, and there are a lot of great establishments in it!

Resolved

руб.23,000