Casino wont let me withdraw

Dear LuckyReels Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Yeah right, they just dont want to pay me out. Its been 5 months since requesting a withdraw and theyre just telling this now? I never did such a thing. I knew its very unlikely Im going to see these funds but I never did this.

Dear AskGamblers,

During the review of the player's activity and gameplay patterns, suspicions regarding the use of an unfair strategy were confirmed. The client used an abusive strategy in slot games by using bonus funds to accumulate the progress within a slot, and then claiming winnings to their real money balance after making the final spin just before entering the bonus rounds.

This behavior constitutes a clear violation of our bonus policy and Terms & Conditions, as it involves manipulating the game mechanics to gain an unfair advantage.

In this regard, the responsible department voided all the customer's bets and blocked the account.

9.12 If, during withdrawal of funds check, it appears that the player is Cheating, LuckyReels reserves the right to revoke the entitlement of such player to benefit from the bonus and/or promotion, and/or withhold the payouts resulting from such Cheating. Only fully settled Bets (i.e. Bets that result in a win or loss) will be counted towards wagering. The following actions are strongly prohibited, and players' bonuses or associated winnings are declared null, if the player applies a delay of any game round in any game upon having free spins or any other bonus feature/s activated with the aim to exploit (use) such features later on without wagering requirement and/or upon new deposit.

Kind regards,
LuckyReels Casino Team

Dear all,

This complaint has been reopened as per LuckyReels Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.