Casino demands notarized copy of my passport

Dear @stanrola,

The AskGamblers Complaint Team is kindly asking you to assist the LuckyReels Casino team further and send the notarized document as required.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks for your cooperation

First off all i can not provide this notar approvement of my passport because it cost a lot of money.I already explained in my earlier reports.Secondly it is unnessary because my passport is already approved!
Thirdly casino is acting futher by restricting me to access it from Denmark.it was not a problem when i have opened account around 3 weekend ago.
It is clear that they simple do not want to pay my money.
I will continue my fight i all legal ways by submmiting official complain to Curacao Gambling authority.
I just wanna warn other players about this situation.

Dear @stanrola,

The AskGamblers Complaint Team is kindly asking you to assist the LuckyReels Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear STANROLA,

We are sorry that this situation has left you feeling this way, as from our side we are striving to improve our services and provide as good service as possible.

Kindly note that we strictly follow the Terms & Conditions of our casino and as we mentioned earlier, in compliance with our KYC policies, we reserve the right to request additional documents. Also, as has been mentioned before, this procedure is being done solely for security purposes and money laundering prevention measures.

Rest assured, we are glad to process the withdrawal of your winnings as soon as the verification process is complete.

Please be aware that once the additional documents are submitted and reviewed by the Verification department, we will contact you via email.

Thank you for understanding.

Dear AskGamblers,

Please note that all the required information was sent to suppor­t@a­skg­amb­ler­s.com directly.

Best regards,
LuckyReels Team