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LuckyBull Casino - Waiting for my withdrawal for 9 days

RESOLVED

Complaint Info

Disputed casino

LuckyBull Casino

Amount

€ 1000

COMPLAINT REFERRED BY AGCCS PARTNER

Posted on May 26, 2023

Avoid!!!! It's a scam.

I have waited 9 days for my processed withdrawal of 1000 euros (of a total of 5000) and still no answer and no money. If they pay they only pay maximum 1000 euros

every two weeks. My nickname ecenin. I have submitted my bank statement proving that I have not received any money. The support threatened to block me if I took up the issue again.

Please help me get my money. Contact me by email please asap. I'm desperate.

AskGamblers
Posted on May 29, 2023

Dear LuckyBull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on October 3, 2023

Dear all,

This complaint has been reopened as per LuckyBull Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on October 3, 2023

Dear ENARBO,

Please accept our sincere apologies for the delayed payout and any inconvenience caused.

We have checked with our relevant department, and we have been informed that your payout was processed again, and it should be visible on your bank account.

Best regards
Customer Experience Team

AskGamblers
Posted on October 7, 2023

Dear @enarbo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.