Complaint #42 LuckyBull Casino

LuckyBull Casino -Luckybull unlawful withdrawal decline

By Jonteroo1

6 days ago

Hello! Today I got a message from luckybull support containing this information: "Following a review of your account, your payout request has been declined due to a detected breach of our terms and conditions.

As a result, the associated balance has been removed in accordance with our policies."

I had expected this, since it was a hefty sum I won and made me really sad since I knew it was from this casino that has had a lot of problems with it's reputation.

Hence I carefully tried to document everything including my actions on the site. I also read through their terms and conditions, including bonus terms and such, and in my opinion there was no breach of these terms. Now, I am aware that within these terms it essentially states that everything can be a bonus infringement, since they are written so vaguely. However, since their casino is under malta licencee laws and regulations, it would seem to me that this rejection of payment is unlawful and not done properly.

My view is that there was no breach of casino terms and conditions, my gameplay has been the exact same that it has always been, with the only difference being that the withdrawal was big.

luckybull_0258c487-9c19-46a2-94fc-5432f591e43f, withdrawal amount 3500e, submitted at 22-05-2026, 05:58:52 CET.

Disputed Casino LuckyBull Casino

Reason Declined payment

Amount €3500

Discussion

Jonteroo1

2 days ago

Dear LuckyBull casino,

Thank you for your response.

I respectfully deny the allegation that I have operated multiple LuckyBull accounts.

I have only ever used a single LuckyBull account registered in my own name and have only used my own payment methods. My account was previously verified through your KYC process, and I have successfully completed withdrawals in the past.

While your response states that links were found between my account and one or more additional accounts, no details have been provided regarding the nature of these alleged links.

In order to better understand and address this matter, I kindly request clarification on what specific evidence or account connections led to the conclusion that I was involved in multi-accounting.

I am not asking for sensitive information relating to other customers, but I would appreciate a more specific explanation of the basis for this decision.

Thank you, and I look forward to your response.

LuckyBull Casino

• Representative

2 days ago

Dear Jonteroo1,

Thank you for sharing your concerns.

Following a detailed review of your account and gameplay activity, our team identified a breach of our Terms and Conditions relating to the use of multiple accounts.

Our investigation found links between your account and one or more additional accounts, which is prohibited under our Terms and Conditions. As a result, the account was flagged for multi-accounting, and the withdrawal request was subsequently declined in accordance with our policies.

Please note that restrictions relating to multiple accounts are standard across licensed online gaming operators and are in place to ensure fair gaming practices, prevent abuse of promotions, and comply with regulatory requirements.

The decision was not based on the size of the withdrawal or the fact that winnings were generated. The review was triggered by compliance procedures, and the outcome was determined based on the findings of the investigation.

We understand that you may disagree with this decision. However, after reviewing all relevant information available to us, we consider the matter closed and the action taken to be consistent with our Terms and Conditions.

Kind regards,
LuckyBull Team

AskGamblers

• Support Team

3 days ago

Dear LuckyBull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

LuckyBull Casino Complaint Stats

Resolved 13 / 22

Avg. Amount $1,487

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

LuckyBull Casino Complaints

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Casino is not paying

I have deposited and played at the casino. I have not gotten my winnings. In the casino's lobby, I can see the withdrawal is approved.

I have written and emailed the support multiple times but they have not answered. It was approved 23 april, and the sum was 385,20€.

It has not been a problem with the casino before. I have used it for many years.

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Luckybull casino withdrawal delay

I've made in total 3 deposits to luckybull casino which have resulted in a withdrawal. Every time the withdrawal has been accepted, but they are not transferring the money to my bank account. I've been trying to contact support and they've stopped answering. The withdrawals have been made on 9.1.2026, 15.1 and 19.1. I noticed them not arriving since the last one and obviously haven't deposited since. In total I've won 900 euro. Hopefully askgamblers can help me. I'm not sure what to do.

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Delaying withdrawals for months 3400euro total

Hello,

So i had been playing on Lucky Bull for quite some time. Made deposits and withdrawn my funds usually around 200-700 euros. My account is fully verified. My latest accepted and also received withdraw is from 28.08.2025. Few days later after that i had made another deposit of 50euros managed to get very lucky and win 1900euros. I took the withdraw and couple of days later i got an email saying that my withdrawal was accepted but they would be paid out in 2 instalments of 950euro at a time.

So according to them my account is fully verified but I haven't received my 1900euros neither one of the instalments have landed on my bank account.

I also have a pending withdrawal from 21.09.2025 of 1500euros. (i continued playing cause i had received confirmation about my withdrawals success and documents verification if ur wondering)

After these emails i have been contacting the casino about my withdrawals but all ive been getting from them is some ads about coming back to play in their casino and from support I've received "ticket numbers" regarding my case and told that issue will be handled soon.

I have told them my situation that I'm currently unemployed and not earning money only playing with money i get from my family as support. I have used those money to play for a while. Mostly losing since casino is known to be a losing game. But then I've sometimes managed to win very big. I sent them my account details from another casino i managed to win 14000 euro from. It showed them my deposits and withdrawals from that casino in official form. I thought after all this work to prove that I've won the money and I'm playing with winnings not by earning it in a job constantly getting a paycheck or selling assets whatever it is that they wanted as proof.

In my situation (not saying i won a million) but i managed to win that 14000euros among other smaller wins that have allowed me to continue. Im not paying currently for my own living so i don't have a steady income like suggested. I have been a losing player for a long time and then i managed to win big and currently using those winnings to fund my casino gaming.

I've noticed others have had similar kind of issues with Lucky Bull and im wondering when will i see my withdrawals in full as i deserve them. I truly hope your expertise will give me the peace of mind as I've been stressing about this issue for months now.

If any part of this for example the hypothetical situation doesn't belong in this complaint your allowed to edit the part out. I just want the money im owed.

In my attached files you can see withdrawals of 400 and 740 that i have received in my bank. Then the 1900 that says its accepted but not received (0 out of 2 instalments). Also the 1500 that is still pending from 21.09.2025.

Please help me this money is a big amount to me.

Unresolved

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I have been waiting money for 3 months now

I have been waiting for the money for 3 months now even though they claim that the withdrawal has been approved!! They haven't responded to my messages for a month and before that when they did respond they always got the same answer "don't know what happened and the finance team is investigating the case" but nothing from them!!!! and I tried sending them a message with 2 different email addresses and the answer came right away and then when I told them who I am and what my real email is they no longer respond to those emails either!!! they are constantly avoiding responsibility and trying not to pay because the withdrawal doesn't last 3 months and the money doesn't "go away" anywhere!!! i.e. they just don't want to pay!!! and they really don't respond to my messages anymore!!!

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Stalling payment 17 days

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Purposefully stalling a withdraw request

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First of all, the site is really clunky when it comes to uploading documents. They ask you to upload both sides of an id card but you are only able to upload one file. So this already caused issues and the whole verification process was super slow because they kept saying my documents were incomplete. I sent my first batch of documents on the 30th of august and I got my first answer on the 3rd of September. I was then asked to send the documents per email. Well I did that, and we kept going back and forth. I've never had such a difficulty getting my account verified on any casino before. Felt like they purposefully kept making up reasons to not verify my account. Well finally after many emails my account was finally verified. That was 10 days ago and yet no sign of the money they owe me.

Since then I've counted that they've sent me 12 emails spamming me with all sorts of bonus offers. Also all Condor Ltd's casinos have a live chat option but there is actually no one online ever. I've tried accessing the live chat on everyday day of the week and different times during the day and night. I think they actually don't have a live chat it's just a front. The email support answers inconsistently, sometimes faster sometimes you have to wait many days. I don't really understand how this casino has been able to get a mga license. Also I'm a bit sketched out that they have all my documents since they seem so shady. I will attach some of documents of the emails here below.

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Delay approve kyc documents and withdrawal request

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After that, I was told that since it had been a while since my previous deposit, I needed to make another deposit in order to proceed with the withdrawal. So, I made another deposit and submitted the withdrawal request again.
However, the status is still pending.
The site's live chat is currently under maintenance, and the inquiry form returns an error, making it unusable.
Even when I emailed them directly, I received no response, and I have no other way to contact them.
I would like the withdrawal to be processed as soon as possible.

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Delayed payment from LuckyBull

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"Kindly note that our relevant department has made thorough checks regarding your withdrawal, and they assured us that it has been processed successfully from our side with no irregularities.

Although such delays rarely happen, sometimes they can unfortunately occur due to unforeseen circumstances, but this certainly is not the standard we hold up to, and we do apologize for the inconvenience."

This is the latest answer I have received.

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