Complaint #19 LuckyBull Casino

Frozen my account and 9200 euros

By LarsLasVegas

2 years ago

I made three deposits to luckybull for total amount of 2900euros. With my last deposit I ended up winning in NBA sports betting so my total at the account was about 9200 euros. After that I made a withdraw request 6th of April for 1999 euros. After that I have submitted all the documents LuckyBull has asked from me.

After that I tried to login to my account it had been frozen. When I asked this from the support their answer was: "KIndly note that your account is frozen as per decision of our department in charge due to the fact it was established the playing pattern you practiced differs then the one of a regular player. As a result of this, we've had to take necessary actions to maintain fairness and integrity within our gaming platform. Any winnings have been waived due to this violation."

I have not recieved any follow up from luckybull.

Disputed Casino LuckyBull Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that LuckyBull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

LuckyBull Casino

• Representative

2 years ago

To whom it may concern,

We are writing to address the recent complaint regarding the closure of the player's account with us.

After a thorough review of the player's activity, it was determined that the account was involved in bonus abuse and exhibited suspicious betting patterns. These actions are a violation of our Terms and Conditions, which the player agreed to upon registration. As such, the account was closed in strict accordance with these terms.

We understand that this decision may be disappointing. Please know that our actions are driven by our commitment to creating a secure and fair gaming environment for all our players. Transparency is of utmost importance to us, and we rely on concrete indicators to guide our decisions. This approach helps us build a foundation of trust and ensures responsible engagement within our community.

The safety and well-being of our players are our top priorities. To maintain this, we have established rigorous procedures to detect and address activities that compromise the integrity of our platform. These measures are essential in upholding a secure and responsible gaming experience.

Additionally, the Askgamblers team has been provided with further relevant information regarding the case in question.

Thank you for your understanding and cooperation.

Sincerely,

LuckyBull Complaint Team

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per LuckyBull Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 years ago

Dear LuckyBull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

LuckyBull Casino Complaint Stats

Resolved 13 / 26

Avg. Amount $1,563

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

LuckyBull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 12 out of 25 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

LuckyBull Casino Complaints

See all complaints for this casino

No money received months after accepted withdrawal

At the moment Condor Malta Limited owes me 2117.40€.

Thursday, June 25, 2026 14:08 they approved my withdrawal. They told me the money would be paid in installments. And that the first installment of 705€ is on its way. Then I would get the rest next week.

To this day 27.08.2026 I have got 0€ from them. I haven’t got any information what’s happened. I haven’t got requested proof of the payment. I only get generic answers. It is impossible to get the money.

Unresolved

€2,117

875e cashed out over a month ago and no money

I cashed out 875e over a month ago from this site, they didn't answer any of my messages for weeks. Then I got them to answer july 2nd and they told me that I would get the money within 1-2 days. Well I have not got the money and they have sent me the same message every day about the team doing their best, no new info etc. That was now 2 weeks ago. I am fairly sure this site is never going to pay unless they get put into a courtroom.

Unresolved

€875

Casino is not paying

I have deposited and played at the casino. I have not gotten my winnings. In the casino's lobby, I can see the withdrawal is approved.

I have written and emailed the support multiple times but they have not answered. It was approved 23 april, and the sum was 385,20€.

It has not been a problem with the casino before. I have used it for many years.

Unresolved

€385

LuckyBull Casino -Luckybull unlawful withdrawal decline

Hello! Today I got a message from luckybull support containing this information: "Following a review of your account, your payout request has been declined due to a detected breach of our terms and conditions.

As a result, the associated balance has been removed in accordance with our policies."

I had expected this, since it was a hefty sum I won and made me really sad since I knew it was from this casino that has had a lot of problems with it's reputation.

Hence I carefully tried to document everything including my actions on the site. I also read through their terms and conditions, including bonus terms and such, and in my opinion there was no breach of these terms. Now, I am aware that within these terms it essentially states that everything can be a bonus infringement, since they are written so vaguely. However, since their casino is under malta licencee laws and regulations, it would seem to me that this rejection of payment is unlawful and not done properly.

My view is that there was no breach of casino terms and conditions, my gameplay has been the exact same that it has always been, with the only difference being that the withdrawal was big.

luckybull_0258c487-9c19-46a2-94fc-5432f591e43f, withdrawal amount 3500e, submitted at 22-05-2026, 05:58:52 CET.

Unresolved

€3,500

Luckybull casino withdrawal delay

I've made in total 3 deposits to luckybull casino which have resulted in a withdrawal. Every time the withdrawal has been accepted, but they are not transferring the money to my bank account. I've been trying to contact support and they've stopped answering. The withdrawals have been made on 9.1.2026, 15.1 and 19.1. I noticed them not arriving since the last one and obviously haven't deposited since. In total I've won 900 euro. Hopefully askgamblers can help me. I'm not sure what to do.

Resolved

€900

Delaying withdrawals for months 3400euro total

Hello,

So i had been playing on Lucky Bull for quite some time. Made deposits and withdrawn my funds usually around 200-700 euros. My account is fully verified. My latest accepted and also received withdraw is from 28.08.2025. Few days later after that i had made another deposit of 50euros managed to get very lucky and win 1900euros. I took the withdraw and couple of days later i got an email saying that my withdrawal was accepted but they would be paid out in 2 instalments of 950euro at a time.

So according to them my account is fully verified but I haven't received my 1900euros neither one of the instalments have landed on my bank account.

I also have a pending withdrawal from 21.09.2025 of 1500euros. (i continued playing cause i had received confirmation about my withdrawals success and documents verification if ur wondering)

After these emails i have been contacting the casino about my withdrawals but all ive been getting from them is some ads about coming back to play in their casino and from support I've received "ticket numbers" regarding my case and told that issue will be handled soon.

I have told them my situation that I'm currently unemployed and not earning money only playing with money i get from my family as support. I have used those money to play for a while. Mostly losing since casino is known to be a losing game. But then I've sometimes managed to win very big. I sent them my account details from another casino i managed to win 14000 euro from. It showed them my deposits and withdrawals from that casino in official form. I thought after all this work to prove that I've won the money and I'm playing with winnings not by earning it in a job constantly getting a paycheck or selling assets whatever it is that they wanted as proof.

In my situation (not saying i won a million) but i managed to win that 14000euros among other smaller wins that have allowed me to continue. Im not paying currently for my own living so i don't have a steady income like suggested. I have been a losing player for a long time and then i managed to win big and currently using those winnings to fund my casino gaming.

I've noticed others have had similar kind of issues with Lucky Bull and im wondering when will i see my withdrawals in full as i deserve them. I truly hope your expertise will give me the peace of mind as I've been stressing about this issue for months now.

If any part of this for example the hypothetical situation doesn't belong in this complaint your allowed to edit the part out. I just want the money im owed.

In my attached files you can see withdrawals of 400 and 740 that i have received in my bank. Then the 1900 that says its accepted but not received (0 out of 2 instalments). Also the 1500 that is still pending from 21.09.2025.

Please help me this money is a big amount to me.

Unresolved

€3,400

I have been waiting money for 3 months now

I have been waiting for the money for 3 months now even though they claim that the withdrawal has been approved!! They haven't responded to my messages for a month and before that when they did respond they always got the same answer "don't know what happened and the finance team is investigating the case" but nothing from them!!!! and I tried sending them a message with 2 different email addresses and the answer came right away and then when I told them who I am and what my real email is they no longer respond to those emails either!!! they are constantly avoiding responsibility and trying not to pay because the withdrawal doesn't last 3 months and the money doesn't "go away" anywhere!!! i.e. they just don't want to pay!!! and they really don't respond to my messages anymore!!!

Unresolved

€1,800

Stalling payment 17 days

Hi askgamblers!

I made a deposit to LuckyBull at 25.10.25. I was lucky and won 2000€. Made a withdraw and I'm still waiting for my money. They asked me to send kyc documents and I sent it right away. It took more than one week to verify my account. Now my account is verified but I'm still waiting for my money. I have contacted support many times, they answer and make excuses why payments take time. Always same automatic answer that they will proceed it tomorrow or day after, then nothing happens. Then on friday they say that it will be processed monday because they are not working on weekend. On monday nothing happens. Now I've been waiting 17 days. Is it possible that askhamblers could help me with this?

Unresolved

€2,000

Purposefully stalling a withdraw request

Hello, I managed to complete deposit bonus wagering, and after the wager was complete I had 2380€ in my balance. I made a withdraw request and got asked to complete my kyc verification.

First of all, the site is really clunky when it comes to uploading documents. They ask you to upload both sides of an id card but you are only able to upload one file. So this already caused issues and the whole verification process was super slow because they kept saying my documents were incomplete. I sent my first batch of documents on the 30th of august and I got my first answer on the 3rd of September. I was then asked to send the documents per email. Well I did that, and we kept going back and forth. I've never had such a difficulty getting my account verified on any casino before. Felt like they purposefully kept making up reasons to not verify my account. Well finally after many emails my account was finally verified. That was 10 days ago and yet no sign of the money they owe me.

Since then I've counted that they've sent me 12 emails spamming me with all sorts of bonus offers. Also all Condor Ltd's casinos have a live chat option but there is actually no one online ever. I've tried accessing the live chat on everyday day of the week and different times during the day and night. I think they actually don't have a live chat it's just a front. The email support answers inconsistently, sometimes faster sometimes you have to wait many days. I don't really understand how this casino has been able to get a mga license. Also I'm a bit sketched out that they have all my documents since they seem so shady. I will attach some of documents of the emails here below.

Unresolved

€2,380

Delayed payment over three weeks

I wagered the bonus and won 4210. The winnings and withdrawal were approved. I made the withdrawal on 28.4. After this, there is a lot of confusion and figuring out why the money has not arrived in my bank account. I received 1000 euros in June. After this, customer service has not responded. I am receiving 3210 euros.

Unresolved

€4,210