LuckyBull Casino - Frozen my account and 9200 euros

Dear LuckyBull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per LuckyBull Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

To whom it may concern,

We are writing to address the recent complaint regarding the closure of the player's account with us.

After a thorough review of the player's activity, it was determined that the account was involved in bonus abuse and exhibited suspicious betting patterns. These actions are a violation of our Terms and Conditions, which the player agreed to upon registration. As such, the account was closed in strict accordance with these terms.

We understand that this decision may be disappointing. Please know that our actions are driven by our commitment to creating a secure and fair gaming environment for all our players. Transparency is of utmost importance to us, and we rely on concrete indicators to guide our decisions. This approach helps us build a foundation of trust and ensures responsible engagement within our community.

The safety and well-being of our players are our top priorities. To maintain this, we have established rigorous procedures to detect and address activities that compromise the integrity of our platform. These measures are essential in upholding a secure and responsible gaming experience.

Additionally, the Askgamblers team has been provided with further relevant information regarding the case in question.

Thank you for your understanding and cooperation.

Sincerely,

LuckyBull Complaint Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that LuckyBull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.