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LuckyBull Casino - Delaying winnings of 1650 EUR

RESOLVED

Complaint Info

Disputed casino

LuckyBull Casino

Amount

€ 1650

Posted on May 18, 2023

Hi, I requested a withdrawal of €1650 from Luckybull casino on 6th May 2023. So far I have not received anything from them. They say it was approved 10 days ago but my bank have no record of any payment from them past or in the future. I am just getting the run around from support. My account is fully verified with Luckybull, no issues with their terms and conditions. Everything is above board on my side. This casino just doesn’t want to pay out. I have sent multiple emails to support, never getting any reply from them. Live chat is okay but given the same nonsense excuses, the payment has been sent or they are having technical difficulties. Any help with this issue would be greatly appreciated.
Thank you.

AskGamblers
Posted on May 22, 2023

Dear LuckyBull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on May 23, 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Posted on July 10, 2023

Dear all,

This complaint has been reopened as per LuckyBull Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on July 10, 2023

Dear RICKY76,

We are sorry to see that you needed to wait for your payout longer than our standard time frame.

We have checked this for you with our relevant department, and we have been informed that your payout should be visible on your bank account.

Best regards
Customer Experience Team

AskGamblers
Posted on July 10, 2023

Dear @ricky76,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.