Hit a win of 12000CAD but no response

I made a withdrawal request of 5.000 euros, but it is still pending. The site says that withdrawal requests will be processed in a few hours.

I try to reach out the customer service but get no answers. Neither in chat nor email. Also, they won't answer my other questions about verification, which I think is already ok. Chat says that they are answering in a few minutes, but that's not true. The only thing that answers is a robot that decides for you what to ask and answers the wrong questions.

I read in the reviews that there have been problems with the casino, so a complaint is probably the only way to get your winnings.

Swedish player here.

I have done withdrawals before that were processed in about 24 hours. (Funny that the site says it's an automatic process that should be done in a few hours) 24 hours is not a few hours. And as you can see below 72 hours is NOT a few hours.

I am fully verified. They don't ask for any documents. Now I have a withdrawal of 7000sek (700euro) and it's been in the first status for 3 days now.

The chat is not responding besides one standard answer that I should not worry and just wait. Then radio silence. I got the same answer via email as well.

This is just pure stalling tactics from the casino in my opinion.

I really don't want to write here, but it seems like the only option now.

I made a deposit of £20 via paypal on November 22nd that did not show in my account. I waited for a few hours before contacting support. They came back with a reply saying the deposit was declined so I sent proof along with a message from Paypal saying the payment was in fact made. I have contacted them several times regarding this and just get a reply saying it's with the relevant department or to deposit again using a bonus. This has happened 3 times before with this site. They say it's declined but then the funds turn up a few days later. This time however has been over a week.

First off, I'd like to say that I don't expect a thing. I am not hoping that complaining will put money in my hands. though that would be nice, what I'm here for, is acknowledgment. I'm sure this will make sense after explanation...

on the 5th of May, I received payment from winnings I acquired from my first time playing with Lucky Vegas, about a week or so prior, and so I thought I'd try my luck again, as I had a great experience on all levels of the casino, from gaming to withdrawal... no issues.

I had made a modest deposit of $20 and received some free spins on top, and won about $18 from spins, so I kept playing. The game was Ninja Master by GvG. after a handful of spins, wagering only $0.80 (Canadian Dollars), I noticed my balance was then sitting at $14,16 and that seemed really off to me, so I went and checked gaming history, and, sure enough, with the information that they provided, the numbers don't add up. after doing the math ( multiple times, over multiple days, to make sure I went making mistakes and giving enough time for changes onsite to be made updating information. The last of which was today, may 16/22 @ about 3:30 pm, pacific time{10:30 pm utc} just before writing this....), the account was missing a total of $19.48, which is quite a bit when considering the deposit of $20+$18 in bonus funds from FS, equaling $38-19.48=$18.52 ; that would be over half of the money that was in on balance prior to wagering, now missing, (i have screenshots of everything, to back u my claims)

Upon this discovery, I went to live chat with my inquiry... I left my concerns/questions and received a reply from the bot, that the agents were busy, but they had received my ticket and assured me someone would get back to me as soon as they could. response time averaging a couple of hours..... that was the 5th (May), and as of today (16th), I haven't heard a thing from them... I've left serval more messages through live chat, and iv sent emails to the address they provided in their help and support page (support@LuckyVegas_SPT) which doesn't go anywhere, I got an address from the ask gamblers site ([email protected]), to which nobody ever replies, and I've even gone as far as uploading all my evidence, along with descriptions/notes, on-site, through the document upload page, under the heading "other".... still nothing. not a word. not on site, in my inbox, not in spam, no calls, or messages or voicemails...nothing. not even the bot will respond any longer.

Everything else on-site works fine, on time, and in sync. so this makes me really quite frustrated and a bit angry, as it just seems that my concerns are being actively ignored, my time and patience wasted and worn thin, and myself, disrespected outright.... as a customer, as a gambler, and as a human being in general. I'm sure this is not the case, and there is a reasonable explanation... I just want to hear it

I am a rational, understanding, patient, and forgiving man, and, though I am a relatively poor man, and even a meager $20 is not to go unnoticed, I'm not greedy, and actually quite generous, and so if id actually get an explanation or an apology, or, hell, even just an acknowledgment of existence, id be fairly happy with that, and would probably not hold it against them... id probably even continue to ploy there; because at least it is some sort of gesture/effort made... thanx for providing me a place/voice to be heard;

B.

I won 180000 INR in the end of september on LuckyVegascasino. I uploaded my documents to verify my account, but I was asked for my income proof even though I only deposited 8000 INR. I provided them with my Pay Slip for the last 3 months as well as my bank statement for 3 months period. In these documents my official income as well as the taxes that I`ve paid can be seen.

After uploading these documents I got an e-mail stating that they have received these documents (screenshot is attached to the complaint). It was 2 weeks ago. During these 2 weeks I kept constantly asking live chat of LuckyVegas Casino about the verification status of my account.

I always get the same reply "you have to upload the documents that prove your source of income". They say this despite the fact that I`ve done it 3 times! But my account is still not verified and I can`t receive my winnings.

Dear AskGamblers team, please help me to resolve this issue.