First off, I'd like to say that I don't expect a thing. I am not hoping that complaining will put money in my hands. though that would be nice, what I'm here for, is acknowledgment. I'm sure this will make sense after explanation...
on the 5th of May, I received payment from winnings I acquired from my first time playing with Lucky Vegas, about a week or so prior, and so I thought I'd try my luck again, as I had a great experience on all levels of the casino, from gaming to withdrawal... no issues.
I had made a modest deposit of $20 and received some free spins on top, and won about $18 from spins, so I kept playing. The game was Ninja Master by GvG. after a handful of spins, wagering only $0.80 (Canadian Dollars), I noticed my balance was then sitting at $14,16 and that seemed really off to me, so I went and checked gaming history, and, sure enough, with the information that they provided, the numbers don't add up. after doing the math ( multiple times, over multiple days, to make sure I went making mistakes and giving enough time for changes onsite to be made updating information. The last of which was today, may 16/22 @ about 3:30 pm, pacific time{10:30 pm utc} just before writing this....), the account was missing a total of $19.48, which is quite a bit when considering the deposit of $20+$18 in bonus funds from FS, equaling $38-19.48=$18.52 ; that would be over half of the money that was in on balance prior to wagering, now missing, (i have screenshots of everything, to back u my claims)
Upon this discovery, I went to live chat with my inquiry... I left my concerns/questions and received a reply from the bot, that the agents were busy, but they had received my ticket and assured me someone would get back to me as soon as they could. response time averaging a couple of hours..... that was the 5th (May), and as of today (16th), I haven't heard a thing from them... I've left serval more messages through live chat, and iv sent emails to the address they provided in their help and support page (support@LuckyVegas_SPT) which doesn't go anywhere, I got an address from the ask gamblers site ([email protected]), to which nobody ever replies, and I've even gone as far as uploading all my evidence, along with descriptions/notes, on-site, through the document upload page, under the heading "other".... still nothing. not a word. not on site, in my inbox, not in spam, no calls, or messages or voicemails...nothing. not even the bot will respond any longer.
Everything else on-site works fine, on time, and in sync. so this makes me really quite frustrated and a bit angry, as it just seems that my concerns are being actively ignored, my time and patience wasted and worn thin, and myself, disrespected outright.... as a customer, as a gambler, and as a human being in general. I'm sure this is not the case, and there is a reasonable explanation... I just want to hear it
I am a rational, understanding, patient, and forgiving man, and, though I am a relatively poor man, and even a meager $20 is not to go unnoticed, I'm not greedy, and actually quite generous, and so if id actually get an explanation or an apology, or, hell, even just an acknowledgment of existence, id be fairly happy with that, and would probably not hold it against them... id probably even continue to ploy there; because at least it is some sort of gesture/effort made... thanx for providing me a place/voice to be heard;
B.
