Complaint #4 Lucky Crypto Casino

Payment and document verification issues ongoing

By Tolga K.

3 years ago

Hi,

I have asked for withdrawal 72 hours ago and got an email requesting some documents for verification. I uploaded all the requested documents and it's been complete silence since. Live chat can't help as it isn't their jobs but the financial department's. Until today documents still pending verification and withdrawal request still not approved.

Disputed Casino Lucky Crypto Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 years ago

Dear Lucky Crypto Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 years ago

Dear @T0t0diabl3,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Lucky Crypto Casino Complaint Stats

Resolved 1 / 3

Avg. Amount $112

Avg. Complaint Duration 3 days

Avg. Response Time 3 days

Lucky Crypto Casino Complaints

See all complaints for this casino

Lucky Crypto Casino- Payment delay

I made a deposit, played, decided to withdraw, requested verification, the account was verified for a week, put it on payment on January 25, there is still no payment! at first they said that 4-5 working days, then that we will pay now, and there is no payment. my account is fully verified, I don't understand why there is such a delay!

Resolved

€260

Delayed payment and verification

I made a withdrawal and it's been a week since the money entered my account. when contacting the casino they informed that my account did not exist, but when I sent a deposit confirmation email they soon informed that they found my account. the withdrawal amount is U$ 55.50, they informed me that the financial department would send me an email to follow up with the withdrawal process, but so far they have not contacted me!

Unresolved

$56