Complaint #1 Lucky Anon Casino

The casino refuses to withdraw my winnings

By vinivak

2 months ago

Hello everyone. I have a problem with Lucky anon casino, they refuse to withdraw my winnings to me. I won $7,200, created a withdrawal request on March 12, put 5,000 on withdrawal, and for a while they told me to wait. But then my withdrawal was canceled and they refused to withdraw the winnings at all without explaining the reasons. The money is just in my account, but they refuse to withdraw it, I don't understand this. Please help me get my money from this casino.

Disputed Casino Lucky Anon Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Lucky Anon Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

vinivak

2 months ago

So is there any news?

Lucky Anon Casino

• Representative

2 months ago

Quick question to Askgamblers, whenever there is a new comment it starts a countdown of 96 hours for us to respond, even if it is not directed at us, do we just ignore that and let the time expire or what is the correct way to handle it?

vinivak

2 months ago

Is there an update regarding my complaint?

Lucky Anon Casino Complaint Stats

Resolved 2 / 2

Avg. Amount N/A

Avg. Complaint Duration 12 days

Avg. Response Time 22 hours

Lucky Anon Casino Complaints

See all complaints for this casino

LuckyAnon did not pay me all week and cancelled my withdrawals

I’ve made several deposits on the casino platform already.

During my first two deposits, I claimed a bonus offer. For my third deposit, I played without any bonus—only using the cash I deposited. I managed to increase my balance to around 25,000 USD. After that, I requested a withdrawal of 0.1 BTC but continued playing. The casino then informed me that they needed to verify my gameplay because the win was large, and that the review process might take longer than usual.

While waiting, I continued playing different slot games over the next few days. I had both wins and losses, but eventually my balance grew to over 100,000 USD. It now stands at approximately 105,000 USD. Recently, the casino canceled my pending withdrawal, and they’re no longer responding to my chat messages as they did before.

At this point, I’m unable to access any games—the system shows a message saying I need to be “authenticated” when I try to open a slot. I’m not sure what that means, and the live chat support isn’t responding.

Can you please help me communicate with the casino and ensure that I receive my payment?

Resolved