I have checked your account and can see you have redeemed: CAL77DD
This is a $50 free chip with x50 playthrough and $50 max cashout.
You played on this free chip, acheived playthrough and then requested a withdrawal.
As stated on our website the terms of a non deposit bonus (free chip) are:
"15a) Terms of Withdrawing Non Deposit Bonus. All wins from a non deposit bonus will only be paid out when a minimum of $100 has been deposited and played with in their account. A maximum of 2 non deposit withdrawals are available up to a maximum of $50"
The player whos requesting the withdrawal is to be an active player. This means they should of deposited a total amount of $100 in their player lifetime before the withdrawal can be despatched. This doenst necessarily mean a $100 deposit thats the players decision, could be $20 deposit one week, $40 the day later etc.
We urge all players to read the terms and conditions when creating an account and requesting a withdrawal to avoid any mistunderstandings.
I am pleased to hear you have received the check as promised a few days ago.
Once again i apologise for any misunderstandings.