Complaint #3 LiveCasino

Account closure without clear explanation

By Matt M.

5 years ago

Hi Askgamblers team,
I am asking for your help after a recent account closure at LiveCasino after a rather large win of $2500CAD. I had been playing Leo Vegas which I now know is a sister website to LiveCasino for years. I decided to try my hand at livecasino and really enjoyed it for the first week winning $800CAD after being officially verified by the casino. I went on to play for a few more days where I won another $2500CAD which I was very excited about. The next day when I attempted to log in my account had been closed with no way to login. I have contacted the support team many times and they have not given me a concrete answer as to why the account was closed which is very frustrating. I have also attempted to reach out via phone as I am willing to provide any further identification or verification needed without any luck. I am asking for your help today. Thanks for the time.
Matt McGeough

Disputed Casino LiveCasino

Reason Account closure

Amount $2500

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

We regret to inform you that, as explained, due to GDPR policy, LiveCasino management failed to provide reasonable justification and/or solid evidence which could help us review and decide on this case adequately.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity.

LiveCasino

• Representative

5 years ago

Hello @askgamblers,

As we have stated previously, unfortunately, as per our GDPR regulations, we would be unable to provide any specific information directly with a 3rd party and we would require a mandated power of attorney should you wish to gain information about another data subject.

Please note that all complaints would be handled directly with any individual and we shall be looking to provide an update shortly.

Thank you.

AskGamblers

• Support Team

5 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the LiveCasino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Mugger02

• Canada

5 years ago

Hi AskGamblers team, I have received an email from the group at LiveCasino again just stating that I was in violation of a term without any actual proof and that they are also able to close my account. Were you able to get any further information from the LiveCasino group?
Thanks.

LiveCasino Complaint Stats

Resolved 0 / 1

Avg. Amount $1,823

Avg. Complaint Duration 24 days

Avg. Response Time 2 days

LiveCasino Complaints

See all complaints for this casino

Live Casino - SE exclusion failure

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Live.Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Live.casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Live.casino and deposit the following amount on

400 - 1/7/20

500- 1/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Live.casino by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

Please note I have used the same credentials as with my self excluded bobcasino account as with Live.Casino.

Name: < removed >

Email: < removed >

DOB: < removed >

Address: < removed >

Rejected

€900