Complaint #1 LiveCasino

Live Casino - SE exclusion failure

By aussie201

5 years ago

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Live.Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Live.casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Live.casino and deposit the following amount on

400 - 1/7/20

500- 1/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Live.casino by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

Please note I have used the same credentials as with my self excluded bobcasino account as with Live.Casino.

Name: < removed >

Email: < removed >

DOB: < removed >

Address: < removed >

Disputed Casino LiveCasino

Reason Other

Amount €900

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

Kindly note that following a routine check, the AskGamblers Complaint Team identified a particular discrepancy between the operator’s name commented in your complaint and the casino brand you have chosen upon submitting the complaint. Therefore, we have sadly no other choice but to reject your case. Feel free to submit a new complaint; however, please make sure you choose the correct casino name from the drop-down menu next time you use the AGCCS submission interface.

LiveCasino

• Representative

5 years ago

@askgamblers

I believe that this is possibly been posted on the wrong page and the individual is looking for https://www.live.casino/ as we are not affiliated with the above-mentioned brands therefore this complaint would need to be made void.

Thank you.

LiveCasino

• Representative

5 years ago

Hello AUSSIE201,

Thank you for contacting us.

I'm sorry to hear about your situation. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Fiona as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a great day!

aussie201

• 1 reviews

5 years ago

I would like to say that it is really disappointing that you cannot give us any explanation or solution..
Mistakes happen, but please make it right by honouring my Self Exclusion request made on 26/3/20

I would like to mention MasonSlots, a brand operating under N1 interactive licence, same as LiveCasino, have evaluated this same issue but with their brand and agreed to refund.

I am looking forward to your reply. Hopefully you can provide any reactions, solution or explanation at this time..

LiveCasino Complaint Stats

Resolved 0 / 1

Avg. Amount $1,823

Avg. Complaint Duration 24 days

Avg. Response Time 2 days

LiveCasino Complaints

See all complaints for this casino

Account closure without clear explanation

Hi Askgamblers team,
I am asking for your help after a recent account closure at LiveCasino after a rather large win of $2500CAD. I had been playing Leo Vegas which I now know is a sister website to LiveCasino for years. I decided to try my hand at livecasino and really enjoyed it for the first week winning $800CAD after being officially verified by the casino. I went on to play for a few more days where I won another $2500CAD which I was very excited about. The next day when I attempted to log in my account had been closed with no way to login. I have contacted the support team many times and they have not given me a concrete answer as to why the account was closed which is very frustrating. I have also attempted to reach out via phone as I am willing to provide any further identification or verification needed without any luck. I am asking for your help today. Thanks for the time.
Matt McGeough

Unresolved

$2,500