Complaint #7
LionSpin Casino
Additional verification delaying withdrawal for 10 days
2 years ago
Dear AskGamblers Team,
My story short is the following. I've had a fully verified account at Lionspin, was able to withdraw without any issue. I've got a bigger win, and wanted to withdraw €2000, and that's where the problems started.
On the 10th June, I initiated a withdrawal of €2000, on the next day, I've got a mail from Lionspin, asking for another proof of identity, and a picture of me holding the document and a piece of paper with the date and the casino's name. I've sent both. On the 12th of June, got another mail, asking for a video with different things to do in, sent that one too. I've got no answer until the 17th of June, when I've received another mail, now asking for proof of my phone nr. ownership, 2023 tax return proof and my 2024 paylip. I've sent those too, however this was the point when I've got the feeling that they are massively delaying payment, as well as asking for these sensitive data raised huge concerns in me, no casino ever asked for these. I've got no answer since. I was talking with customer support multiple times, but they could not tell anything else then "The department is overloaded".
I'd like Lionspin to close the additional verification process as that clearly has nothing to do with KYC anymore, and process my withdrawal as soon as possible.
Thanks in advance,
Gyula
My story short is the following. I've had a fully verified account at Lionspin, was able to withdraw without any issue. I've got a bigger win, and wanted to withdraw €2000, and that's where the problems started.
On the 10th June, I initiated a withdrawal of €2000, on the next day, I've got a mail from Lionspin, asking for another proof of identity, and a picture of me holding the document and a piece of paper with the date and the casino's name. I've sent both. On the 12th of June, got another mail, asking for a video with different things to do in, sent that one too. I've got no answer until the 17th of June, when I've received another mail, now asking for proof of my phone nr. ownership, 2023 tax return proof and my 2024 paylip. I've sent those too, however this was the point when I've got the feeling that they are massively delaying payment, as well as asking for these sensitive data raised huge concerns in me, no casino ever asked for these. I've got no answer since. I was talking with customer support multiple times, but they could not tell anything else then "The department is overloaded".
I'd like Lionspin to close the additional verification process as that clearly has nothing to do with KYC anymore, and process my withdrawal as soon as possible.
Thanks in advance,
Gyula
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