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Light Casino - It's taking an eternity to receive winnings

RESOLVED
Posted on November 8, 2019

Light casino is taking advantage of players. They are avoiding my withdrawals in hope that I will play back my winnings.
I have been into live chat so many times and got an ridiculous amount of their e-mails stating that my withdrawal will be payed out soon. I have 1 finished withdrawal for nok 5000, 3 pending withdrawals each for nok 5000 (eur 500) and nok 30 000 on my account.
You can only have 3 pending withdrawals going at the same time. On their site they state that max withdrawal is nok 5000 per day and nok 100 000 per month.
Withdrawal will be handled max 3 working days and 24 hours after this for e-wallet.
I contacted their finance department to get a schedule of my withdrawals haha what a joke, here is what I recieved :-
withdrawal made 3.11 to be payed out 8.11
withdrawal made 4.11 to be payed out 12.11
withdrawal made 5.11 to be payed out 18.11
So this means that to recieve this nok 15 000 it is going to take 15 days, so now I am wondering how long is it going to take to recieve the additional nok 30 000?
I have never experienced such a pathetic tactic to try to get players to play back their winnings. I have written in to them many times and I have also told them that I will not in any circumstances play back nok 1 of my money to them. It is not right that I am expected to wait so long my winnings.
Do they have to take so long time to pay out winnings to players? Why is this taking so long?
15 days to withdraw nok 15 000 is not what you state in your terms and conditions so you are breaking your own rules.
Regards Sosporty

Posted on November 8, 2019

Dear Per Ole,

First of all, let us congratulate you on your winnings! Many more will come!

We always try our best to process withdrawals in the easiest and the most comfortable way, as we are completely aware, that this matter is a number one priority for all our clients and we always strive to provide them with the best service!

At this point we would like to apologize for such a delay with the withdrawal procedure! After carefully looking into your matter, our Financial Department has changed your withdrawal schedule to the following:

To be executed on 12.11.2019 - 5000 NOK;
To be executed on 14.11.2019 - 5000 NOK;
To be executed on 18.11.2019 - 5000 NOK.

Moreover, we would like to kindly point out, that your second withdrawal was executed earlier today, on the 8th of November.
We hope you for your understanding and apologize for any inconvenience this issue might have caused!

Best wishes,
LightCasino.com

AskGamblers
Posted on November 8, 2019

Dear LightCasino,

Could you kindly explain why exactly player's withdrawal request made on the 4th of November is scheduled to be paid out on the 12th, and the one made on the 5th is scheduled for the 18th? Both time frames are way beyond the payout time frame stated within the Casino's General T&C section 7.1.3  

Thank you for your cooperation.

Posted on November 8, 2019

Dear Light Casino,
Yes I recieved nok 5 000 today which I applied for on the 3 november

I have a total of nok 40 000 left to withdraw from your casino.

You say that my withdrawal schedule is now :-

Withdrawal requested on 4 nov to be executed on 12.11.2019 - 5000 NOK;
Withdrawal requested on 5 nov to be executed on 14.11.2019 - 5000 NOK;
Withdrawal requested on 8 nov to be executed on 18.11.2019 - 5000 NOK.

So this is still 14 days to withdraw a total amount of nok 15 000.

So how long is going to take for my whole withdrawal to take?
I can not request another withdrawal before 12th november because you only let me have 3 withdrawal requests at one time.

This is ridiculous

Regards
Per Ole

Posted on November 12, 2019

Dear AskGamblers as Light Casino have not answered here is the latest update.

I recieved a new e-mail from them yesterday with an updated withdrawal schedule :-
Withdrawal requested on 4 nov to be executed on 11.11.2019 - 5000 NOK; (recieved)
Withdrawal requested on 5 nov to be executed on 13.11.2019 - 5000 NOK;
Withdrawal requested on 8 nov to be executed on 15.11.2019 - 5000 NOK.

I still have a total amount of nok 35 000 to be payed out.

In reality all my withdrawals should of been completed before now.
As a sign of respect I think Light casino should payout in full my remaining balance of nok 35 000.
I have been patient and waited long enough.

As said before they have broke their own rules.

Regards
Per Ole

AskGamblers
Posted on November 12, 2019

Dear LightCasino,

Please let us know if there's some update regarding this case.

Posted on November 14, 2019

Dear Per Ole,

Thank you for your previous message. We are happy to announce that the Financial Department has sent you the new schedule. Please, get acquainted with it in your email.

We are improving and our Financial Department is doing its best for you to receive all the winnings as soon as possible.

We hope that the new schedule will satisfy your wishes.

Best wishes,
Lightcasino.com

Posted on November 17, 2019

Dear Light Casino

Thank you for your answer. No I am not totally satisfied with the new schedule as I still have to wait one week for each withdrawal, I would be satisfied if you would pay out all money at once as I have waited long enough for my winnings.

Withdrawal requested on 8 nov to be executed on 15.11.2019 - 5000 NOK; (recieved)
Withdrawal requested on 11 nov to be executed on 18.11.2019 - 5000 NOK;
Withdrawal requested on 13 nov to be executed on 20.11.2019 - 5000 NOK.

Can you give me a new schedule for the rest of my winnings

Per Ole

Posted on November 20, 2019

Dear Per Ole,

We are sorry for the delay with the answer. We would like to kindly inform you, that the new schedule was sent to you. We also want to add, that the withdrawals planned for the 18th and 20th have been successfully processed by our Finance Department. We will send the new schedule for the rest of the requests to you shortly.

Best regards,
Lightcasino.com

Posted on November 22, 2019

Dear Light Casino,

27th is the last payment date. This means that it has taken a total of 25 days to get 50 000 nok. This is absolutelly ridiculous and as stated against your own rules.

In reality excluding weekends my withdrawals should of been completed today at the latest as there is max 72 hours pending time and 24 hours to e-wallett.

You could of as a courtesy payed out my winnings in a total sum as i stated 12th Nov but you didnt. This shows us what kind of casino you are.

At the end of the day I am happy that I have won and am slowly getting my money.

Posted on November 22, 2019

Dear Askgamblers,

Thankyou very much for your help here, wouldnt of managed to sort this without you.

I see this case as closed

Thanks again

Regards

Sosporty

AskGamblers
Posted on November 22, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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