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LibraBet Casino - Sending promotions and do not add the bonus, now forcing me to wager deposit prior refunding

RESOLVED
Complaint Info
Disputed casino LibraBet Casino
Reason Bonus not given
Fiji991 Hamburg
Posted on September 4, 2020

Dear all,
Over the past few days (included today) I received from the Librabet casinos offers to my account.
I got 3 promotions, they have send to my email, that I can get 80% up to 500 EUR bonuses.

I thought its an good offer, so im gonna deposit to give my luck a try.
I deposited 100 EUR, but the bonus didnt came up to my account. I contacted the support, if they can add the bonus.
They told me, that the management decided just now, to not give the bonus to my account.

I was asking why the casinos is sending promotions to my account, if they know already, that they will not credit any bonus after my deposit to my account.

No answer here and that I will need as well turnover my deposit now.
So, I deposited in the casino of Libra bet to play and I didnt get the bonus + I have to turnover now my deposit.

Thats anything else then fair and highly questionable to do like this to gamblers, if they deposit the money they can afford to play in a casino and at the end you dont even get the bonus and not even get ur own money back u have deposited with to take the promotions offer.
They have offered me free spins to my deposit, what is not the promotion they have offered to me.

I understand if you would tell me that my account is not able to get such promotions but I never get the information from casinos end, so how can I know that?

Please let me withdrawal my deposit or at least give me the promotion u have been offered to my account with 3 emails I get from you.

Best regards

Posted on September 8, 2020

Dear Player,

We are sorry to hear that you are dissatsified with our services!

In reply to your complaint. we would like to point out that upon registering on our website, you agreed to follow our Terms&Consitions, in particular Point 8.7, which states the following:

The administration reserves the right to cancel the bonus and to refuse to provide it to the client in case of suspicion of violation of the fairness of the game or the use of malicious strategies. Moreover, the administration reserves the right to refuse to provide a bonus to the client without giving reasons and prior notification. In case of a dispute situation, the decision of the administration is considered final and is not negotiable.

However, Libra Bet will refund you your 100 EUR deposit. Please excpect an email update from us any time soon!

Please excuse us for any inconvenieces caused!

Best Regards,
Libra Bet Team

Fiji991 Hamburg
Posted on September 8, 2020

Dear all, thanks for helping out this case. I received my deposit back already.
Wishing everyone a great day and stay safe!

Greetings

AskGamblers
Posted on September 8, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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