Complaint #18 Legiano Casino

Withdrawal delayed for three weeks

By Ogre885

1 year ago

Hello!

I made a withdrawal request for 480e on 4 February. I have not received the money yet. I contacted support once, but they said that it was a financial department's problem. I can log on to my account and see that the withdrawal is pending. It is a skrill withdrawal.

They have not asked for any documents and this is not a bonus problem.

Could you help me?

Disputed Casino Legiano Casino

Reason Delayed payment

Amount €480

Discussion

AskGamblers

• Support Team

1 year ago

Dear Ogre885,

The casino informed AskGamblers Complaints team that they cannot locate your account at the casino. We kindly ask you to send the requested information to support@askgamblers.com

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

AskGamblers

• Support Team

1 year ago

Dear Legiano Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Legiano Casino

• Representative

1 year ago

Dear All,

We are reaching out in regard to the following complaint.

Please be assured that we are committed to resolving this situation.

However, in order to assist you, we kindly ask you to provide us with the customer email address the player registered with, as we are unable to locate the account.

We appreciate your patience and cooperation while we work to resolve this matter.

Kind regards,
Legiano Casino Team

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Legiano Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Legiano Casino Complaint Stats

Resolved 38 / 38

Avg. Amount $2,290

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Legiano Casino Complaints

See all complaints for this casino

Withdrawal pending for 10 days

Hi,
I submitted a withdrawal in the end of may and I have not received my withdrawal, no communication from the casino, the chat keep saying to just wait and that I will receive it soon.
The terms and conditions mention 3 business days, but nothing is done, and I saw lot of complaints here about the same issue. Please help me to figure this out

74h left

$600

Withdrawal invalid for a week

Hello, it's been a week since I requested a withdrawal of €800 on May 30, 2026. It's still not validated despite my messages via chat and email; I haven't received any response. Thank you. I have another, more recent withdrawal; I would like the platform to process the withdrawal as stipulated in their general contact information. They also downgraded me from VIP level, claiming it's due to their algorithm. I don't think it's fair; I've made several withdrawals before and never had any problems. I don't know why they're blocking and persisting with this one. If they could just validate the two withdrawals of my winnings that I earned without any bonuses or anything, thank you.

Resolved

€1,300

Delaying Ethereum Withdrawal

I am submitting a complaint regarding a delayed withdrawal from Legiano Casino.

On May 19, 2026, I requested a withdrawal via Ethereum cryptocurrency to my personal wallet. Since then, the withdrawal has remained in “processing” status without any valid explanation or specific payout timeframe.

Transaction ID:
668276ed-56e6-40b8-a132-415e95682226
66f689b9-9bf5-4ff6-95b8-bbb7bbef7ac8
9463a4d2-22c8-410f-93ca-94c04701ded2

I have already contacted support multiple times, but I continue receiving generic responses instead of clear information regarding my funds.

My account has complied with the requested verification requirements, and I have not been informed about any unresolved issues preventing the payout.

I am requesting:

immediate processing of the withdrawal
a clear explanation for the delay
a specific payout timeframe

I can provide screenshots of the withdrawal status and support communication if required.

Resolved

дин.76,000

Failure to comply with immediate selfexclusion request and unauthorized subsequent deposit

Hello,

I am filing an official complaint against Legiano Casino for its flagrant failure to comply with its Responsible Gambling and self-exclusion policies. Despite multiple explicit requests driven by a severe gambling addiction, the casino continued to accept my deposits.

Here is the precise timeline of events, supported by the attached screenshots:

May 7, 2026 (01:56): I sent an initial official email to ⁠[email protected]⁠ requesting immediate self-exclusion, explicitly stating: "J’ai un grave problème de jeu et je dépense tout mon argent. Je veux une auto-exclusion le plus rapidement possible." (Translation: "I have a serious gambling problem and I am spending all my money. I want a self-exclusion as quickly as possible.")

May 7, 2026 (07:07): I received an automated acknowledgment from VIP Legiano (via Zendesk, ticket no. 49632197) confirming that my request was being reviewed by their support staff.

May 8, 2026 (12:58) & May 9, 2026 (12:39): Since no protective action was taken, I reiterated my demand for immediate exclusion and specifically demanded that they stop sending promotional emails.

The casino's severe breach of duty:

Instead of immediately blocking my access as required by regulations protecting vulnerable players, Legiano Casino left my account fully active, allowing me to make the following deposits long after they received my exclusion requests:

May 14, 2026: 4 consecutive deposits of $80.00 (Total: $320.00)

May 19, 2026: 5 consecutive deposits of $20.00 (Total: $100.00)

The total amount deposited after my formal self-exclusion request amounts to $420.00.

By failing to enforce an immediate block after I explicitly disclosed a gambling problem, the casino completely failed its duty of care. On May 19, 2026, I contacted ⁠[email protected]⁠ again to demand an immediate refund.

I am now requesting AskGamblers' intervention to obtain a full refund of the $420.00 unlawfully deposited due to the casino's negligence, as well as the permanent and irreversible closure of my account.

All evidence (sent emails, support acknowledgment, casino deposit history, and summary sheet) is attached to this complaint.

Sincerely,

< email sent to the casino >

79h left

$420

Delayed withdrawal of 20 days

Hello,
I submitted a withdrawal on the 17 of march, and I have not received it until today, when I discovered the platform, I was happy and I thought I find a good place to play. However I see that they did not pay anymore, lot of complaints here and in askgamblers.

I contacted support via chat and email, they keep saying nothing is wrong and they have a long queue, I never seen someone waiting 20 days for a withdrawal from a bookmaker

Resolved

$524

Self exclusion request was ignored and not actioned till now

I am writing to formally raise a concern regarding my self-exclusion request, which I submitted few weeks ago.

Despite requesting to be self-excluded from your platform, my account remained active, and I was able to continue accessing it and depositing funds. As a result, I have incurred additional financial losses that could have been prevented had my request been actioned promptly.

This situation is extremely concerning, as self-exclusion is a critical responsible gambling safeguard. Failing to implement it in a timely manner has had a direct negative impact on me.

Could you please investigate further why my request wasn’t actioned

Resolved

$2,458

Account closure after request a withdrawal

Good morning. I hope my complaint reaches the casino management, and I also hope the Ask Gamblers team can help me.
I would like to ask for assistance in withdrawing my money because the casino closed my account after I made a withdrawal request. My account balance is more than 1,500euros, and my total deposit is more than 500 euros.
I contacted them through their email, and they asked for a photo ID for verification. After I submitted the required documents, they stopped responding. My account has now been closed for more than one month.
I sincerely hope you can help me recover my money. Thank you very much.

77h left

€1,500

Delayed and blocked withdrawal

I would like to file a complaint regarding my withdrawal on March 27, worth 450€.

Until now, there has been no progress towards my withdrawal, and they keep sending me the same messages every time I contact support.

And also, my withdrawal was blocked for no reason, and I can't withdraw my pending balance of 900€. I hope you could help me regarding this matter.

Rejected

€1,350

Withdrawal pending for 14 days

Hi,

On 10.03.2026, I submitted a withdrawal request, and I still haven't gotten my money.

I submitted KYC, and they say it may take up to 24 hours, 48 hours, and still nothing.

Support always reply AI ed messages which are saying be patient, you will get it.

Please help me!

Site link: https://legiano342512.com/en/

I can send proofs via email

Resolved

€855

Refuses to sent me my deposit back

Hi,

I was a long-term customer at Legiano—also a VIP Customer.

I made a new deposit via Crypto ETH and was waiting for it to be credited to my account, but nothing happened. So I went to chat, and they told me to wait 24 hours. I was waiting 6 hours and tried to log in and check if it had arrived and then my account was blocked.

My VIP Manager informed me and told me it was a management decision, and they will refund me the money.

After 3 weeks, I still have not received anything. So I want Legiano to refund my deposit.

Resolved

$792