Complaint #78 Legiano Casino

Delayed withdrawal since August 31st

By Bartłomiej K.

2 days ago

I requested a withdrawal via Interac e-Transfer on Monday, August 31st at 5:00 AM.

According to Legiano Casino's terms, processing takes up to 3 business days. Even if the casino counts starting from the day after the request, exactly 3 full business days (72 hours) elapsed by 5:00 AM today, September 3rd.

Despite multiple contacts via live chat, the support team has continuously deflected, falsely claimed they are still within the timeframe, and ultimately dismissed my inquiries without valid justification. My withdrawal remains stuck in pending status well past their stated processing window.

I request immediate approval and processing of my withdrawal, along with the Interac transaction reference ID.

Disputed Casino Legiano Casino

Reason Delayed payment

Amount $150

Discussion

AskGamblers

• Support Team

1 day ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kulasbartlomiej33

• British Columbia

1 day ago

The issue has been resolved. The funds (150 CAD) have officially reached my account. Thank you for your assistance with the mediation, and please close this complaint as resolved.

kulasbartlomiej33

• British Columbia

2 days ago

Dear AskGamblers Complaint Team,
Thank you for your message. The total amount of the disputed withdrawal is 150 CAD.
Best regards,

AskGamblers

• Support Team

2 days ago

Dear @kulasbartlomiej33,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Legiano Casino Complaint Stats

Resolved 47 / 47

Avg. Amount $1,967

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Legiano Casino Complaints

See all complaints for this casino

300eur withdrawal still under review

I am requesting assistance regarding a €300 withdrawal from Legiano Casino.

I requested the withdrawal by bank transfer on 25 August 2026. As of 2 September 2026, the withdrawal is still showing as “Under review” and has not been approved or sent to my bank.

I contacted Legiano customer support several times. For approximately three days, I received essentially the same response that the withdrawal was being reviewed and that they could not provide a timeframe.

I subsequently contacted them again and was told:

* My account is fully active.
* My account currently does not require verification.
* The Finance Department is still handling checks on my withdrawal.
* They cannot provide an estimated timeframe for completion.

I have also sent a formal complaint to Legiano’s complaints department and support email, but I have not yet received a response to my formal complaint.

I am therefore asking AskGamblers to assist me in getting clarification and resolution regarding my €300 withdrawal.

Withdrawal amount: €300
Withdrawal method: Bank transfer
Withdrawal requested: 25 August 2026
Current status: Under review
Account verification: Confirmed by Legiano as not currently required

I can provide screenshots of the withdrawal status, customer-support conversations, and my formal complaint emails if required.

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Legiano have breached their own terms and refusing to grant my freebet (Offer they emailed and told me they would add once the bet was settled).

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I have sent all the terms to them on chat, pointed out they are not operating in line with their own offer terms and I'm getting the usual brick wall and playing dumb.

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I have been asked by my bank to provide additional confirmation of the transfer details. I have contacted Legiano support and my VIP manager several times, but I still have not received the required confirmation.

At the moment, my funds are stuck between my bank and Legiano, and I am unable to access my money. I kindly ask for your assistance in helping me resolve this issue and obtain the necessary transfer confirmation from Legiano.

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Withdrawals delayed since June 22nd

Dear AskGamblers Team,

I am requesting your assistance regarding an unresolved withdrawal issue with Legiano Casino.

I submitted two withdrawal requests of 150,000 HUF each (total 300,000 HUF). Despite the casino stating that withdrawals are processed within their normal timeframe, more than five days have passed, and my withdrawals remain pending.

I have contacted the casino’s live chat and customer support several times. Unfortunately, I have received nothing but generic responses asking me to “wait”, without any explanation, estimated completion date, or evidence that my withdrawals are actually being processed.

My account is fully verified, and I have complied with all KYC requirements. There are no outstanding verification requests or Terms and Conditions violations that would justify withholding my winnings.

I believe this delay is unreasonable and inconsistent with fair gaming practices. I kindly ask AskGamblers to intervene and assist in resolving this matter as soon as possible.

I am prepared to provide:

* Withdrawal IDs

* Screenshots

* Chat transcripts

* Account verification documents

* Any additional evidence required

Thank you for your assistance.

Kind regards,

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Unjustified withdrawal delay

I am writing to file a complaint against Legiano Casino regarding a withdrawal request of 30,000.00 RSD submitted on June 22, 2026.

My casino account is fully verified (KYC completed), and I have abided by all terms and conditions. The transaction has been stuck in the "Review" status for over 10 days.

I have contacted live support multiple times, and I have also sent an escalation email. Every time, I receive only generic responses asking me to be patient due to "unexpected delays," with no clear explanation or timeframe provided.

Since my account is fully verified and the funds are clean, there is no legitimate reason for this delay.

I request the casino to process and complete my withdrawal immediately

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Delayed Withdrawal Since 9 days

I am filing this complaint against Legiano Casino because they have failed to process my withdrawal within the timeframe stated in their own Terms & Conditions.

I requested my withdrawal on 22 June 2026. Today is 1 July 2026, meaning I have been waiting for 9 days, despite the casino stating that withdrawals are normally processed within 3 days.

During these 9 days I have contacted live support several times. Every response has been generic, telling me to “wait” because the finance department is reviewing my withdrawal. Nobody has been able to explain:

* why my withdrawal is taking three times longer than their stated processing time,
* what exactly is causing the delay,
* or when I can realistically expect to receive my money.

I even asked to speak with a supervisor or manager, but this request was refused. The support agent also refused to answer basic questions about whether chat conversations are stored or whether I could receive a copy of our conversation.

I find this level of customer service unacceptable and it has seriously damaged my trust in the casino. At this point I am genuinely concerned that my withdrawal may never be processed.

I have complied with all verification requirements and have not been informed of any issue with my account. If there is a genuine problem, the casino should clearly explain it instead of repeatedly asking me to wait.

I kindly ask AskGamblers to intervene and help resolve this matter by ensuring that Legiano Casino processes my withdrawal without any further unnecessary delay.

I have attached screenshots of my withdrawal status and my conversations with customer support as evidence.

Thank you.

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Withdrawal pending for 10 days

Hi,
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On May 19, 2026, I requested a withdrawal via Ethereum cryptocurrency to my personal wallet. Since then, the withdrawal has remained in “processing” status without any valid explanation or specific payout timeframe.

Transaction ID:
668276ed-56e6-40b8-a132-415e95682226
66f689b9-9bf5-4ff6-95b8-bbb7bbef7ac8
9463a4d2-22c8-410f-93ca-94c04701ded2

I have already contacted support multiple times, but I continue receiving generic responses instead of clear information regarding my funds.

My account has complied with the requested verification requirements, and I have not been informed about any unresolved issues preventing the payout.

I am requesting:

immediate processing of the withdrawal
a clear explanation for the delay
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I can provide screenshots of the withdrawal status and support communication if required.

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