Complaint #45 Legiano Casino

Loose 40 during withdrawal

By WeeZyK

9 months ago

I deposited and played around €400 on Legiano Casino. After several sessions, I requested a crypto withdrawal of €138. It took over a week to arrive, and when it finally did, I only received €98. No fees were announced or explained anywhere.

I contacted the support team multiple times. Each time, I got automated, copy paste answers like “we will forward your request.” Then silence. A week later, when I contacted them again, there was no trace of my previous request
as if the entire conversation had been deleted.

Several times, the chat was even closed in the middle of the discussion. The agents clearly didn’t understand my issue and were unable to provide any concrete information or proof of processing.

In short: €40 disappeared without explanation, the support is useless, and communication is chaotic.
This feels more like negligence or intentional avoidance than a simple technical issue.

Legiano shows zero transparency and zero professionalism.
Strongly advised to stay away from this casino until they fix their payout system and customer service.

Disputed Casino Legiano Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Legiano Casino management acted in accordance with their Terms and Conditions.

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

WeeZyK

• 1 reviews

9 months ago

You must be joking $118 / €98 for €138? That’s 30% in fees.
You claim it’s due to “external conversion” and “network fees,” yet your withdrawal page clearly says 0% fees. Stop taking me for a fool. If I’d known, I would’ve cashed out differently. When I deposit money, you don’t lose 30%. That’s dishonest.

Legiano Casino

• Representative

9 months ago

Dear WEEZYK,

We have reviewed your request.

Kindly note that you requested a total Withdrawal of 138 EUR.
The system converted the EUR → BTC at the prevailing market rate.
Network and provider fees were applied during this process, which resulted in the player receiving 0.001039 BTC
(≈ $113.45 or ~98 EUR).
The discrepancy (~40 EUR) is entirely due to these external conversion and network fees, not any deduction from our side were made or from a system error.

We hope this clarifies the matter for you.

Thank you for your patience and understanding,

Best Regards,
Legiano Casino Team

Legiano Casino

• Representative

9 months ago

Dear WEEZYK,

Thank you for reaching out to us.

We would like to inform you that we are looking into your request.

Your case has been forwarded to the appropriate department, which will review your request in more detail.
Rest assured, we will keep you updated as soon as there is any progress.

Thank you for your understanding and patience.

Kind Regards,
Legiano Casino team

Legiano Casino Complaint Stats

Resolved 45 / 45

Avg. Amount $2,051

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Legiano Casino Complaints

See all complaints for this casino

Withdrawal completed but bank is waiting for payment confirmation

I made a withdrawal of €1,000 from Legiano to my bank account. The withdrawal was processed on 22 June, and the funds have arrived at my bank, but my bank requires an official transfer confirmation from Legiano in order to release the money.

I have been asked by my bank to provide additional confirmation of the transfer details. I have contacted Legiano support and my VIP manager several times, but I still have not received the required confirmation.

At the moment, my funds are stuck between my bank and Legiano, and I am unable to access my money. I kindly ask for your assistance in helping me resolve this issue and obtain the necessary transfer confirmation from Legiano.

Resolved

€1,000

Withdrawals delayed since June 22nd

Dear AskGamblers Team,

I am requesting your assistance regarding an unresolved withdrawal issue with Legiano Casino.

I submitted two withdrawal requests of 150,000 HUF each (total 300,000 HUF). Despite the casino stating that withdrawals are processed within their normal timeframe, more than five days have passed, and my withdrawals remain pending.

I have contacted the casino’s live chat and customer support several times. Unfortunately, I have received nothing but generic responses asking me to “wait”, without any explanation, estimated completion date, or evidence that my withdrawals are actually being processed.

My account is fully verified, and I have complied with all KYC requirements. There are no outstanding verification requests or Terms and Conditions violations that would justify withholding my winnings.

I believe this delay is unreasonable and inconsistent with fair gaming practices. I kindly ask AskGamblers to intervene and assist in resolving this matter as soon as possible.

I am prepared to provide:

* Withdrawal IDs

* Screenshots

* Chat transcripts

* Account verification documents

* Any additional evidence required

Thank you for your assistance.

Kind regards,

Resolved

Ft300,000

Unjustified withdrawal delay

I am writing to file a complaint against Legiano Casino regarding a withdrawal request of 30,000.00 RSD submitted on June 22, 2026.

My casino account is fully verified (KYC completed), and I have abided by all terms and conditions. The transaction has been stuck in the "Review" status for over 10 days.

I have contacted live support multiple times, and I have also sent an escalation email. Every time, I receive only generic responses asking me to be patient due to "unexpected delays," with no clear explanation or timeframe provided.

Since my account is fully verified and the funds are clean, there is no legitimate reason for this delay.

I request the casino to process and complete my withdrawal immediately

Resolved

дин.30,000

Delayed Withdrawal Since 9 days

I am filing this complaint against Legiano Casino because they have failed to process my withdrawal within the timeframe stated in their own Terms & Conditions.

I requested my withdrawal on 22 June 2026. Today is 1 July 2026, meaning I have been waiting for 9 days, despite the casino stating that withdrawals are normally processed within 3 days.

During these 9 days I have contacted live support several times. Every response has been generic, telling me to “wait” because the finance department is reviewing my withdrawal. Nobody has been able to explain:

* why my withdrawal is taking three times longer than their stated processing time,
* what exactly is causing the delay,
* or when I can realistically expect to receive my money.

I even asked to speak with a supervisor or manager, but this request was refused. The support agent also refused to answer basic questions about whether chat conversations are stored or whether I could receive a copy of our conversation.

I find this level of customer service unacceptable and it has seriously damaged my trust in the casino. At this point I am genuinely concerned that my withdrawal may never be processed.

I have complied with all verification requirements and have not been informed of any issue with my account. If there is a genuine problem, the casino should clearly explain it instead of repeatedly asking me to wait.

I kindly ask AskGamblers to intervene and help resolve this matter by ensuring that Legiano Casino processes my withdrawal without any further unnecessary delay.

I have attached screenshots of my withdrawal status and my conversations with customer support as evidence.

Thank you.

Resolved

Ft32,000

Withdrawal pending for 10 days

Hi,
I submitted a withdrawal in the end of may and I have not received my withdrawal, no communication from the casino, the chat keep saying to just wait and that I will receive it soon.
The terms and conditions mention 3 business days, but nothing is done, and I saw lot of complaints here about the same issue. Please help me to figure this out

Resolved

$659

Withdrawal invalid for a week

Hello, it's been a week since I requested a withdrawal of €800 on May 30, 2026. It's still not validated despite my messages via chat and email; I haven't received any response. Thank you. I have another, more recent withdrawal; I would like the platform to process the withdrawal as stipulated in their general contact information. They also downgraded me from VIP level, claiming it's due to their algorithm. I don't think it's fair; I've made several withdrawals before and never had any problems. I don't know why they're blocking and persisting with this one. If they could just validate the two withdrawals of my winnings that I earned without any bonuses or anything, thank you.

Resolved

€1,300

Delaying Ethereum Withdrawal

I am submitting a complaint regarding a delayed withdrawal from Legiano Casino.

On May 19, 2026, I requested a withdrawal via Ethereum cryptocurrency to my personal wallet. Since then, the withdrawal has remained in “processing” status without any valid explanation or specific payout timeframe.

Transaction ID:
668276ed-56e6-40b8-a132-415e95682226
66f689b9-9bf5-4ff6-95b8-bbb7bbef7ac8
9463a4d2-22c8-410f-93ca-94c04701ded2

I have already contacted support multiple times, but I continue receiving generic responses instead of clear information regarding my funds.

My account has complied with the requested verification requirements, and I have not been informed about any unresolved issues preventing the payout.

I am requesting:

immediate processing of the withdrawal
a clear explanation for the delay
a specific payout timeframe

I can provide screenshots of the withdrawal status and support communication if required.

Resolved

дин.76,000

Failure to comply with immediate selfexclusion request and unauthorized subsequent deposit

Hello,

I am filing an official complaint against Legiano Casino for its flagrant failure to comply with its Responsible Gambling and self-exclusion policies. Despite multiple explicit requests driven by a severe gambling addiction, the casino continued to accept my deposits.

Here is the precise timeline of events, supported by the attached screenshots:

May 7, 2026 (01:56): I sent an initial official email to ⁠[email protected]⁠ requesting immediate self-exclusion, explicitly stating: "J’ai un grave problème de jeu et je dépense tout mon argent. Je veux une auto-exclusion le plus rapidement possible." (Translation: "I have a serious gambling problem and I am spending all my money. I want a self-exclusion as quickly as possible.")

May 7, 2026 (07:07): I received an automated acknowledgment from VIP Legiano (via Zendesk, ticket no. 49632197) confirming that my request was being reviewed by their support staff.

May 8, 2026 (12:58) & May 9, 2026 (12:39): Since no protective action was taken, I reiterated my demand for immediate exclusion and specifically demanded that they stop sending promotional emails.

The casino's severe breach of duty:

Instead of immediately blocking my access as required by regulations protecting vulnerable players, Legiano Casino left my account fully active, allowing me to make the following deposits long after they received my exclusion requests:

May 14, 2026: 4 consecutive deposits of $80.00 (Total: $320.00)

May 19, 2026: 5 consecutive deposits of $20.00 (Total: $100.00)

The total amount deposited after my formal self-exclusion request amounts to $420.00.

By failing to enforce an immediate block after I explicitly disclosed a gambling problem, the casino completely failed its duty of care. On May 19, 2026, I contacted ⁠[email protected]⁠ again to demand an immediate refund.

I am now requesting AskGamblers' intervention to obtain a full refund of the $420.00 unlawfully deposited due to the casino's negligence, as well as the permanent and irreversible closure of my account.

All evidence (sent emails, support acknowledgment, casino deposit history, and summary sheet) is attached to this complaint.

Sincerely,

< email sent to the casino >

Resolved

$420

Delayed withdrawal of 20 days

Hello,
I submitted a withdrawal on the 17 of march, and I have not received it until today, when I discovered the platform, I was happy and I thought I find a good place to play. However I see that they did not pay anymore, lot of complaints here and in askgamblers.

I contacted support via chat and email, they keep saying nothing is wrong and they have a long queue, I never seen someone waiting 20 days for a withdrawal from a bookmaker

Resolved

$524

Self exclusion request was ignored and not actioned till now

I am writing to formally raise a concern regarding my self-exclusion request, which I submitted few weeks ago.

Despite requesting to be self-excluded from your platform, my account remained active, and I was able to continue accessing it and depositing funds. As a result, I have incurred additional financial losses that could have been prevented had my request been actioned promptly.

This situation is extremely concerning, as self-exclusion is a critical responsible gambling safeguard. Failing to implement it in a timely manner has had a direct negative impact on me.

Could you please investigate further why my request wasn’t actioned

Resolved

$2,458