Blocks USDT withdrawal Asking for impossible documents

Dear @Javika84,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Lazybar Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear Player,

Thank you for your response and for contributing to this thread.

While we understand and acknowledge that this process has taken time, please know that we are equally committed to resolving it as soon as possible. This verification is being conducted in full accordance with our KYC policies, and unfortunately, we cannot proceed without receiving the requested documents and the necessary explanation of certain relationships and transactions.

We recognize that verification can be an unpleasant experience, but it is an essential part of our workflow with internal procedures and obligations. As outlined in our terms and conditions, which you agreed to upon registration, we reserve the right to request any documentation we deem necessary until identity and source of funds are sufficiently determined.

To date, we have clearly communicated what is required from your side. However, despite several months having passed, we have not seen any substantial progress. Your recent messages suggest that you consider some of our requests irrelevant.
Unfortunately, this is interpreted as a refusal to cooperate, which could be viewed as a violation of AskGamblers platform standards, where good faith communication is expected.

Stating that we are delaying the process while simultaneously withholding documents requested in good faith is not a fair assessment of the situation.

With that in mind, we stand firm in our position and once again request the following information to proceed:
A detailed explanation regarding the crediting of 4,000 EUR in January from your first employer (MARKETWORK DIGITAL SOLUTIONS SL).

Clarification on the identities and relationships of individuals (e.g., Maria Castillo, Jesus Aguilar) who have credited significant amounts to your accounts.

A full PayPal wallet statement that corresponds to the repeated activity we have observed. If funds are being credited to this wallet, you must be able to provide supporting documentation regarding their origin, otherwise this might raise some concerns.

A complete and detailed PDF bank statement for the last 3+ months, showing the income credited to your personal bank account from which you fund your cryptocurrency wallet. This is essential to verify the source of funds.

We kindly urge you to treat this matter with the seriousness it deserves. Your timely cooperation will demonstrate your intent to resolve the matter transparently. If the requested documentation is not provided in full and in a satisfactory manner, we will have no choice but to mark the case as non-cooperative and place it on hold until our requests are fullfiled.

Thank you for your understanding.

Best regards,
Lazybar Casino

Dear AskGamblers Complaint Team,
Dear Lazybar Casino,

I am responding once more, although at this point I genuinely feel exhausted and disappointed by the entire process.

To summarize:

I deposited 2,000 USDT on March 18 using a non-custodial cold wallet.

I requested my withdrawal via the exact same method.

I never used any bank account, credit card, or e-wallet.

I submitted clear, verifiable proof of the deposit, including:

Full blockchain transaction hash

Both wallet addresses involved

Date, time, and amount of the transaction

Despite this, Lazybar has persistently requested irrelevant documents (IBAN, credit card photos, PayPal statements, personal bank statements, and third-party names) that have no connection to the payment method used — and cannot possibly be provided in a decentralized crypto transaction.

Most recently, the casino cited concerns about my income source, mentioning names of individuals and companies unrelated to the deposit in question, and is now demanding intrusive financial documentation without legal or technical justification. This is clearly not about compliance — it’s about creating artificial barriers to avoid paying what is owed.

I want to make this perfectly clear: I am not refusing to comply with any legitimate KYC or AML requirement. I have already provided everything that is technically possible and relevant based on the method I used (USDT via cold wallet). I am also willing to provide any additional reasonable document that directly relates to my deposit and withdrawal.

What I will not do is submit irrelevant or impossible documents for transactions that simply never took place — especially when these requests are clearly being used to delay or deny my withdrawal unfairly.

Therefore, I ask one last time:
Please process my withdrawal without further delay. Otherwise, I will escalate this matter across crypto communities, gambling watchdogs, and relevant consumer protection authorities.

Thank you,

Dear @Javika84,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.