Withdrawal blocked after additional KYC verification no clear timeframe provided

Account Details

Casino:Kings.game
Username / Display Name: MEGA500
Account ID:US-4054-2291
VIP Level:Level 129 — MASTER

1. My Account Had Already Been KYC Verified

Before I started playing on Kings.game, I completed the KYC verification process at the beginning of July 2026.

My verification was successfully completed, and I received the following confirmation:

KYC Completed — Your identity has been verified.”

I only started playing at the casino after my account had been successfully verified.

Over time, I played regularly, and my balance increased to approximately $4,000.

2. Withdrawal Request and Additional Verification

On September 19, 2026, I decided to withdraw part of my balance.

After submitting the withdrawal request, I received an email informing me that another account verification was required:

Verification required

Reason:
Account verification required

The email also clearly stated:

“Verification usually takes 24 hours after submission.”

I immediately submitted all the documents requested for this additional and more advanced verification.

3. More Than 48 Hours Without Resolution

After submitting all the requested documents, more than 48 hours passed without my verification being completed.

My withdrawal remained blocked, and I was unable to access my funds.

Since the casino's own email stated that verification usually takes 24 hours, I contacted live support after that timeframe had passed to request an explanation and an update regarding my account.

4. Support Could Not Provide a Specific Timeframe

The live support agent informed me that the verification could take an unspecified amount of time.

However, I was not provided with a specific timeframe for completion, nor was I given a clear explanation as to why the verification was taking longer than the timeframe indicated in the official email.

As a result, I have no clear information regarding when I will be able to access my funds.

5. Communication With My VIP Manager

I also contacted my VIP manager, Emily, who introduced herself as my personal VIP assistant at Kings.game.

She had previously explained that I could contact her directly regarding payment issues, technical problems, and bonuses.

She later told me:

> “At the moment, your account is under verification. As soon as I receive a response from our security team, I’ll let you know. Unfortunately, I can’t give you an exact timeframe for when the verification will be completed, but I’m doing everything I can to make sure it’s done as quickly as possible.”

This confirms that I have still not been given a specific timeframe for completion of the verification.

This concerns me because the official verification email I received clearly stated:

Verification usually takes 24 hours after submission.”

I therefore requested clarification regarding the extended timeframe, but my withdrawal remains blocked.

6. Why I Am Asking AskGamblers for Assistance

I fully understand that a casino has the right to conduct security, KYC, and AML checks, including additional verification when necessary.

My concern is not the fact that Kings.game is conducting a verification.

My concern is the lack of a clear explanation and the continued restriction of my withdrawal, particularly because:

My account had already been successfully KYC verified in July 2026, before I started playing;
I received confirmation that my identity had been verified;
I subsequently played on the platform and accumulated a balance of approximately $4,000;
I requested a withdrawal on **September 19, 2026**;
I was then asked to complete an additional verification;
I immediately provided all requested documents;
The official email stated that verification usually takes **24 hours**;
More than **48 hours** have passed without the verification being completed;
Live support was unable to provide me with a specific timeframe;
My VIP manager also confirmed that she could not provide me with a specific timeframe for completion of the verification.

7. What I Am Requesting

I respectfully ask AskGamblers to assist me in obtaining a clear resolution from Kings.game.

I would like Kings.game to:

1. Complete my verification as soon as reasonably possible;
2. Clearly explain why additional verification was required after my account had already been KYC verified in July;
3. Provide a clear update regarding the status of my account and verification;
4. Clearly explain the applicable timeframe for this verification;
5. Process my withdrawal and allow me to access my approximately $4,000 balance, subject to the completion of any legitimate verification requirements.

I have fully cooperated with the verification process and provided all requested documentation.

I am not asking Kings.game to bypass legitimate security procedures. I am simply asking for transparency, a clear explanation of the applicable timeframe, and reasonable access to my funds once the required verification has been completed.

I hope this matter can be resolved quickly and amicably with the assistance of AskGamblers.