Account blocked and 1300 USD confiscated

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Kings Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear AskGamblers Complaint Team,

Thank you for giving us the opportunity to provide a more detailed clarification regarding this case.

The decision concerns the player's sportsbook activity and the subsequent review conducted under our sportsbook risk-management procedures.

Following a detailed review of the player's betting activity, the account was identified for activity falling under the provisions of our Sportsbook Betting Rules concerning unfair betting practices and obtaining an unfair advantage from sportsbook markets.

For clarity, the final decision is based on the following provisions:

Rule 6.1
All bets are accepted or rejected at the Sportsbook's discretion and are subject to the Sportsbook's risk-management policies.

Rule 6.4.3
The Sportsbook reserves the right to void bets or suspend payments where there are indications of unfair practices, including bets involving obviously incorrect or improper odds.

Rule 6.5
Where there is an obvious error in the odds or market limits, the Sportsbook reserves the right to void the affected bets. The Sportsbook also reserves the right to void a bet where it has been determined that an unfair advantage was obtained by the End User.

Rule 6.6
In case of suspected unfair activity, the Sportsbook reserves the right to void any Bet or suspend withdrawals for up to 31 calendar days.

Rule 6.8
The Sportsbook reserves the right to suspend the acceptance of bets for an individual End User ID without prior notice.

Additionally, Section 11 of the General Terms & Conditions permits Kings.Game to suspend or terminate accounts that violate the Terms or are associated with risky, fraudulent, or illegal activity.

Therefore, the action taken against the account was the result of a sportsbook risk review of the player's betting activity and was taken pursuant to the provisions listed above.

We would also like to clarify that the player's original deposited funds were not confiscated. The disputed balance relates to the sportsbook activity reviewed under the above rules and the resulting settlement of the affected betting activity.

The relevant supporting information and evidence have already been provided to the AskGamblers Complaint Team for review.

We respectfully ask AskGamblers to assess the complaint based on the circumstances of the player's sportsbook activity, the results of the risk review, the evidence provided, and the specific provisions of the Sportsbook Betting Rules cited above.

Best regards,
Kings.Game Team

Dear all,

This complaint has been reopened as per Kings Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Kings Game Casino,

Please be informed that our official support address is suppor­t@a­skg­amb­ler­s.com and it operates without any issues, do try contacting us again. If you face any further issues you may contact our live chat agents, to forward to them exact error you are getting.

Thanks in advance for your cooperation.