Complaint #373 Slots of Vegas Casino

Keep denying withdrawals

By monica0010

8 years ago

Message on forum

I requested my withdrawal of $1800 initially on 2/8/18 and sent my documents the same day. on 2/12/18 the withdrawal was denied without a reason given. I called customer service and was told to resend my documents because they don't have them. On 2/14/18, I resent them and my withdrawal was denied again. I called again and they keep telling me to resend my documents. I know they've received them because I got an email back thanking me for submitting them. when I call customer service to speak to the documents department they say they are not allowed to transfer me to that department. I do not want to have to wait two or three months to get paid. can you please help me? thank you

Monica Fleming

Disputed Casino Slots of Vegas Casino

Reason Declined payment

Amount $1800

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

monica0010

• United States

8 years ago

Hello,
Yes, thank you very much!!
I received the check via FedEx this morning! Just for the record, I also received an email from casino support this morning which really concerned me. The email contents are below:

Instructions: DO NOT EVER calls the number of the bank or the processor listed on the check. Due to the nature of processing regulations, it is important NOT to contact the processor directly as it may jeopardize the clearance of the funds into your bank account and incur fees.

Please keep in mind that once you receive your check, you should deposit it ONLY and it may NOT be endorsed under a third party name or signed to CASH. The check must be deposited within the first 30 days of the issuing date on the check.

***********Important***********
Do not go to a cashing agency location! These checks are Canadian and can only be deposited into a checking or savings account that takes Canadian checks. A check cashing service will likely confiscate the check and we are not responsible after \ will not be able to re-issue you another one!

Should you have any further questions or concerns, please feel free to write us back.

I didn't get this email before I attempted to cash it, but thankfully no one confiscated it. Slots of Vegas really needs to put this information in their withdrawal/payout terms and conditions. There are A LOT of people in the US who don't have a bank account and utilize check cashing agencies. Check cashing agencies automatically reject these types of checks because they believe they are fraudulent. I deposited mine into my checking account this morning, with no trouble, but I believe it's only because it's a small town bank and everyone there knows me. Had that not been the case, I would have never been able to cash it.There is also no way for ANYONE to verify whether or not the check is legit. The name and phone number on the check belongs to a printing company. Most US financial institutions will refuse to accept a check if they are unable to verify funds. Especially checks with a large amount. Maybe slots of Vegas should have a US bank available for their US customers. But yes, I did receive the check, and I appreciate everything you and Tawni did to expedite it.

Thank you again for all of your help! Have a great day!

Monica

AskGamblers

• Support Team

8 years ago

Dear @monica0010,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Slots of Vegas Casino

• Representative

8 years ago

Hi Monica--

I'm not sure what happened--I had written a reply to you yesterday, but for some reason it didn't publish. :-/

Your payment was sent off to our processor, late last week: 2/28 Paid $1800 for transaction #69510597. I've checked the tracking for this and you'll be happy to know the payment is set for delivery tomorrow morning by 10:30.

Again, apologies for the difficulties you've had with this.

I wish you all the best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

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Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

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I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

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Refused to wire winnings to a bank they recommend

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The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

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Withdrawals Delayed And Not Paid Since March

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At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
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- Resolution of all delayed payments

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I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

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They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

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