Complaint #10 K8 Casino

Deposit k8 deposit

By elvir k.

1 year ago

Hello,

I deposited 150XRP (292.60 eur.) into my K8 casino account.

The money is not visible in my casino account. After contacting support I was told that I made a mistake, that is, that I did not put TAG xrp when depositing.

After I submitted evidence of the payment from Trust Wallet ( blockchain ), and received confirmation from Blockchain support itself that the payment was received by K8 Casino.

The next stage of contacting K8 support was that I had to pay 200 USDT to accept my payment. At first I did not agree with that, but I saw that there was no help and that they did not want to contact Blockchain and confirm the payment as Blockchain support suggested in the email., I agreed to collect the 200USDT and put the rest of my payment into the account, however that did not help either.

The money simply disappeared and they do not want to contact me in any way except through the chatbot or their live support.

In short, a robbery in the making! (yes, ok, my mistake, but I provided all the evidence and made the second payment as proof that the first payment was from my account).

I can provide you with the complete correspondence with K8 support, as well as emails and confirmations of payment and receipt by Blockchain.

Best regards,

< first name removed >

Disputed Casino K8 Casino

Reason Amount not credited

Amount $531.16

Discussion

AskGamblers

• Support Team

1 year ago

Dear K8 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

K8 Casino Complaint Stats

Resolved 0 / 3

Avg. Amount $1,118

Avg. Complaint Duration 6 days

Avg. Response Time 8 days

K8 Casino Complaints

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Slow withdrawal processing

Dear Askgambler,
Account was verified on 12/22/18 12:23 pm.
I actioned a withdrawal request for £2250 on this date, as of yet the withdrawal has not even been processed.
I understand it’s 3-5 days for funds to reach bank account, after it’s processed.
However it’s not even reached past the processed stage, it’s been 11 days.

All I get from customer service,is no update regarding withdrawal

Unresolved

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Inadequate investigation of a bonus feature glitch followed by unfair compensation offer

I was playing the game flowers at 1.80 euros/ spin the 25th of january. When i finally got the freespins the game went down, and wouldnt start again. I took a printscreen and sent the complaint to support and they promised to take a look at it. When I didnt hear anything from them in a week I contacted them again and they insured me that I would get my freespins after their gameupdate, but there were no freespins there. The they asked a second time for a screenshot and said they were going to send that to the gameprovider. Today (the 6th of february) i wrote a mail to them again and asked if they had some news from the gameprovider and I got this answer: Hi Linda, We’re contacting you with regards to the Casino error that you encountered and escalated. Based from the investigation, our Casino Technical Team identified the issue that you’ve experienced. They already cleared and resolved it. However, since there was a game malfunction, the potential winnings will not be calculated, and the free spins cannot be continued. Due to this incident, our Management Team decided to grant your account £25 free Casino Bonus due to inconvenience you’ve experienced. Kindly note that you need to wager the free bonus 10x for you to withdraw the winnings. Again, we apologize for the delays and inconvenience this may have caused you. If you have questions, feel free to contact us via email or through our Live chat. Kind Regards, Ron K8 Casino Support This doesent feel right to me. 25 euros is not a worthy compensation for something that could have been so much more. Its usually a really good payout for bonusspins at the flowers game. It doesnt seem like they contacted the gameprovider as promised, and that a really concerning thing for me.

Unresolved