Complaint #2 Caesars Palace Casino USA

Just simply do not want to pay

By Kevin B.

Ceasars simply does not like to pay out and they have other casinos under them that have really outdated software so when the slots hit it pays out nice..or so I thought before I attempted my withdrawal. I sent them all the documents they requested for my deposits and than they said that there was another card after they already accepted the others they asked for and my withdrawal should have been processed than. The card i must have used was older than a year ago...that card had nothing to do with my recent deposits and winnings my account was 0 when I made some deposits and decided to play

Disputed Casino Caesars Palace Casino USA

Reason Verification issues

Discussion

AskGamblers

• Support Team

6 months ago

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that after carefully reviewing your case, the AskGamblers Complaint Team reached a conclusion that, unfortunately, your complaint is not in compliance with AGCCS Guidelines, section Insufficient Information and is, therefore, rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Providing all the relevant facts and details concerning your complaint are essential for our team as they are helping us conduct an adequate review and offer a fair and justified solution for your dispute.

Please feel free to submit a new complaint; however, make sure that this time around, you state as many details and facts as possible. Also, please gather genuine material to support your claim with relevant evidence, if any.

What type of evidence do we need? Screenshots and/or copies of your email correspondence with the casino team at hand may be sufficient proof (written in English or translated to English) along with your gaming log/s, bonus history, payment transactions or anything else that could help the AskGamblers Complaint Team identify the cause of the dispute and support your claims against the casino operator.

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Caesars Palace Casino USA Complaint Stats

Resolved 0 / 1

Avg. Amount $175

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Caesars Palace Casino USA Complaints

See all complaints for this casino

They just don't want to payout

I won money on their site, and they don't want to pay me.

The cards I used for deposits were all verified when I won. They said a fourth card was used before, which I thought I no longer had, but I found it and sent it in to be verified.

Now my withdrawal is down to 175 dollars.

I dont think it's right that they can take our money without verification, but when we win and still get our cards verified, they still dont want to payout.

Please help me get the money that I won fairly.

I attached the pics for proof of verification

Unresolved

$175