JoyWinner Casino - Payment delayed over 72 hours

Dear JoyWinner Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We would like to inform you that the bet-checking process is currently underway at the provider's end. As a result of this ongoing process, we regret to inform you that we cannot process withdrawal requests until the procedure is complete.

Dear Nopayout,

We understand that waiting can be frustrating for you, however, we're doing everything in our power to expedite the bet-checking process. Please note that some processes aren't always directly under our control. Nonetheless, we're striving to complete the process as soon as possible for both your and our convenience.

As of now, the investigation is still ongoing, and we will keep you updated on any developments from the provider's side.

We appreciate your patience and understanding throughout this process!

Best regards,
JoyWinner Team

Unfortunately, I have not received an answer even after more than 10 days.

Dear Nopayout,

Kindly note that as we mentioned before, unfortunately, the bets-checking process does not completely depend on us. However, let us assure you that we consistently push providers to complete this process promptly as we value your time.

Based on the most recent update from the provider, the bet-checking process is still in progress. Please note that upon completion of the process, you will receive an email from us immediately.

Thank you for your patience!

Best regards,
JoyWinner Team

Still no further information on what exactly is being checked here and what happens next.

Dear Nopayout,

Kindly note that the bet-checking process is being done solely for security purposes. Let us inform you that based on the most recent update from the provider, the bet-checking process is finally finished.

For now, we are pleased to move forward, however, as we can see in our system, all of your withdrawal requests were canceled from your side.

In case of additional questions, please feel free to contact us again.

Regards,
JoyWinner Team

Dear @nopayout,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.