Complaint #1 JoyWinner Casino

Payment delayed over 72 hours

By nopayout

3 years ago

Hello Askgamblers,

Unfortunately, my payment has now been delayed by 72 hours.

The normal pending time is given as 12 hours.

I do not receive any information from the casino as to why the withdrawal is taking so long. The verification has already been completed.

I chose a casino from the Dama NV group so that I would not have any problems and now I am waiting so long.

Can you help me get my withdrawal?

Best Regards

Nopayout

Disputed Casino JoyWinner Casino

Reason Delayed payment

Amount €6650

Discussion

AskGamblers

• Support Team

3 years ago

Dear @nopayout,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

JoyWinner Casino

• Representative

3 years ago

Dear Nopayout,

Kindly note that the bet-checking process is being done solely for security purposes. Let us inform you that based on the most recent update from the provider, the bet-checking process is finally finished.

For now, we are pleased to move forward, however, as we can see in our system, all of your withdrawal requests were canceled from your side.

In case of additional questions, please feel free to contact us again.

Regards,
JoyWinner Team

nopayout

3 years ago

Still no further information on what exactly is being checked here and what happens next.

JoyWinner Casino

• Representative

3 years ago

Dear Nopayout,

Kindly note that as we mentioned before, unfortunately, the bets-checking process does not completely depend on us. However, let us assure you that we consistently push providers to complete this process promptly as we value your time.

Based on the most recent update from the provider, the bet-checking process is still in progress. Please note that upon completion of the process, you will receive an email from us immediately.

Thank you for your patience!

Best regards,
JoyWinner Team

JoyWinner Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $5,517

Avg. Complaint Duration 19 days

Avg. Response Time 3 days

JoyWinner Casino Complaints

See all complaints for this casino

Payment Delayed Over 10 Days

I am trying to withdraw parts of my balance at this casino via bank transfer since June 1, 2023 and nothing is happening. The 3,500 Euro remain pending and I am keep being told, that the provider has to do a "bet checking" only for "security reasons". I like it, when everything is safe and secure and I could understand those measures, but a 10 day wait (so far) is way too long. Casinos T&Cs state, that all payments via bank transfer will be processed between 5-7 days.

I would appreciate the help of AskGamblers, since my messages to the (friendly) chat support of Joywinner are not getting anywhere either.

Unresolved

€3,500