Complaint #2 JoyWinner Casino

Payment Delayed Over 10 Days

By Murmel1967

2 years ago

I am trying to withdraw parts of my balance at this casino via bank transfer since June 1, 2023 and nothing is happening. The 3,500 Euro remain pending and I am keep being told, that the provider has to do a "bet checking" only for "security reasons". I like it, when everything is safe and secure and I could understand those measures, but a 10 day wait (so far) is way too long. Casinos T&Cs state, that all payments via bank transfer will be processed between 5-7 days.

I would appreciate the help of AskGamblers, since my messages to the (friendly) chat support of Joywinner are not getting anywhere either.

Disputed Casino JoyWinner Casino

Reason Delayed payment

Amount €3500

Discussion

AskGamblers

• Support Team

2 years ago

Dear JoyWinner Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Murmel1967

2 years ago

Still no payment has been made.

JoyWinner Casino

• Representative

2 years ago

Dear MURMEL1967,

We absolutely understand your feelings and we realize how such delays can be frustrating. However, let us assure you that we are glad to pay out your winnings as soon as possible.

We apologize for this delay and kindly inform you that as soon as this process will be done, we will reach you immediately via email.

Thank you for your patience!

Regards,
JoyWinner Team

AskGamblers

• Support Team

2 years ago

Dear JoyWinner Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.