Ag Awards

Joo Casino - Unfairly closed my account and took winnings

Complaint Info
Disputed casino Joo Casino
Reason Account closure
Amount $ 161
Posted on August 2, 2018

I played in this casino for three days. Won $161. Requested a withdrawal.
I received an email asking to upload a photo of the passport, a screenshot of ewallet and Selfie with a passport and a note "Hi Joo Casino 09.07.2018", I sent them these documents.
Then they asked to upload a Selfie with Live chat. (Please contact us via Live chat and make selfi on the background of an open chat), I also made it and uploaded in my profile.
After that, in the profile, in the Documents tab, the status of all documents was Approved. But after a few minutes I received an email:

"Unfortunately, we are forced to inform you that your account will be closed and all funds are confiscated by the decision of the security service of the casino.
The company has a strict anti-fraud policy.If a player is suspected of fraudulent activities that include, for example:
- participation in any type of collusion with other players "

I disagree with their decision and want to challenge their unlawful actions. I do not know anyone else who plays in this casino.

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