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Joo Casino - Unable to play due to payment issue and no way to return my funds

Complaint Info
Disputed casino Joo Casino
Reason Double charge/Refund
Amount $ 40
Posted on December 21, 2018

I made a deposit in Canadian funds to this casino site and when I tried to play it said I had no euros to play with. Each time I tried to change the currency back it would keep defaulting back to Euros. After 2 hours with support they could not resolve the issue so I asked for them to credit me back the deposit and they told me they can not credit back to my bank or credit card. They said I need to make another deposit to the site using ecopayz. I was reluctant to do that seeing they were already having issues. I checked to see about opening an ecopayz account and the site does not issue new ecocards outside of Europe. I am in Canada. Basically there is no way to get money back or support any payments to anyone who may be in the same situation in Canada and possibly elsewhere. The deposit was only for $40, but that can be better used outside of their incompetent pockets. Also there is no indication on their site that withdrawals could not be processed to credit cards. Your site also indicates they do offer multiple withdrawal options which don't seem to be available.

Any assistance in resolving this is appreciated

Posted on December 27, 2018

This complaint has been reopened as per Joo Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on December 27, 2018

Glad to e-meet you, KONDIA!
First of all I would like to apologize for this situation and we are ready to make it solved as soon as possible.
I have read the chat transcript and I would like to make this complaint resolved.

These are the reasons why you have got such a problem:

1) The CAD currency was switched on the same day when you have made a deposit and some games still were not available to play for CAD that is why your currrency was always switching to EUR.
2) According to withdrawal to your CC. The bank which your card belongs to doesn't support withdrawals and ExoPayz payment system has changed the Rules and players from Canada are not supported anymore...
3) I have already sent you a direct message to your e-mail address with all the ways I can offer you in order to make this situation solved.
Just reply back to me and I am super sure that we will solve it without any problems.

JOO Casino apologizes for this situation one more time and you can trust me we will make everything in order to prevent such problems in the future.

Sincerely yours,
JOO Casino.

Posted on December 31, 2018


Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

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