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Joo Casino - Confiscated winnings and closed account without any further explanation

UNRESOLVED
Skorlena Ukraine
posted on June 15, 2018.

Hello , i registered Joo Casino made deposit and received 1st deposit bonus , i played different games and when i go to reactoonz i won 1282 EUR. After that i completed wagering requirements and requested withdrawal.
They ask me verify my account i uploaded documents and they was verified , and i request withdrawal again. Next day i received email that they want slefie with paspsort and list of paper "Hi Joo Casino 13.06.2018" . I sent , few hours later i recieved email that my account closed and fund confiscated by administration decision.

AskGamblers
posted on June 15, 2018.

Dear @Skorlena,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

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