Ag Awards

Joo Casino - Confiscated winnings and closed account without any further explanation

Complaint Info
Disputed casino Joo Casino
Reason Account closure
Posted on June 15, 2018

Hello , i registered Joo Casino made deposit and received 1st deposit bonus , i played different games and when i go to reactoonz i won 1282 EUR. After that i completed wagering requirements and requested withdrawal.
They ask me verify my account i uploaded documents and they was verified , and i request withdrawal again. Next day i received email that they want slefie with paspsort and list of paper "Hi Joo Casino 13.06.2018" . I sent , few hours later i recieved email that my account closed and fund confiscated by administration decision.

Posted on June 15, 2018

Dear @Skorlena,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy