Falsely accused me of delaying game rounds and profiting

Dear Jacktop Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Again you are simply attempting to change reality. The complaint handler here at askgamblers (depending on their competence and if they are biased or not due to affiliate payments they collect from you) can clearly see your responses here and how you have fluctuated when you realised not funds had been generated from bonus conversion to winnings.

Again, your terms do not support your attempts at theft. You split cash and bonus funds. Your term 7.17 supports this - 7.17 Players can request a withdrawal of their deposit prior to meeting the wagering requirements. However, in this case, the bonus and any resulting winnings will be forfeited.

There 'delayed' bets on roulette were as stated due to the terrible unstable nature of your site, which is why it took so long to get the tables to settle. No bonus was active when any of these bets were placed.

Sports bets were placed with cash funds, Not delayed, bet on events with unknown outcomes, never bonus funds and all bonuses were forefitted.

Your terms you keep referencing only support confiscation of funds if a player converts bonus to withdrawable funds from breaching the terms above.

I at no point converted bonus to cash. This is reality.

Dear mattys­­­w­o­r­­d­­y,­­­As­k­­­Ga­­m­blers

We have reviewed our previous communications and acknowledge that we initially referenced clause 7.21 as part of our explanation. Upon further internal review, we wish to clarify that our decision does not rely exclusively or primarily on clause 7.21. We therefore reframe our position as follows.

Our decision to confiscate the winnings and close your account is based on Section 10 of our Terms and Conditions (Improper Use / Fraudulent Activity) , which applies regardless of whether a bonus was active.

Specifically, your activity displayed a clear pattern of Value Building and manipulative betting behaviour , including:

placing multiple bets across different roulette tables;

interrupting sessions when wins occurred;

switching between games and making new deposits before collecting winnings;

placing a sports bet with a future event, while a bonus was active, as part of a wider strategy;

providing false information about your playing history;

a deposit pattern consistent with bonus hunting.

This behaviour falls squarely under Section 10 of our Terms, which defines improper use and gives us the right to void winnings and permanently close accounts.

We also note that your argument regarding clause 7.17 does not affect this decision, as our position is not based on any conversion of bonus funds to cash. It is based solely on your betting behaviour, which we consider a breach of our fair play and anti-abuse rules.

For these reasons, our final decision remains unchanged.

Ask­­Ga­m­blers,
The materials will be sent to your email address.

So the logic has changed yet again.

I would love to see evidence of ANY of the funds on my account arising from conversion of bonus to cash... That evidence does not exist.

As stated numerous times all the money on my account was from cash winnings.

Below are all the terms - Please also show myself and askgamblers where it states cash is tied to bonus balance?


7.3 Only one bonus is awarded per person (email­/br­ows­er/­dev­ice/IP address), unless stated otherwise.

7.4 The maximum bet with an active bonus is 5 EUR / 5 USD / 25 PLN / 50 NOK. (Unless stated otherwise in special terms for the bonus). The maximum free spin bet is 0,20 EUR / 0,20 USD / 1 PLN / 2 NOK. Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, JackTop Casino reserves the right to confiscate the winnings.

7.5 To get any deposit bonus, the player needs to make a deposit of at least 30 EUR / 30 USD / 150 PLN / 300 NOK.

7.6 To activate any deposit bonus, the player must use the bonus code provided in the bonus description (unless stated otherwise in the bonus description).

7.7 To use the free spins, the player needs to visit the client area, open the "Promo" tab and use active free spins.

7.8 You can claim only one bonus at a time. Deposit-related bonuses do not stack.

7.9 All the deposit bonuses must be wagered from x40 to x60 times depending on the selected bonus.

7.10 If a player is suspected of abusing a free spin promotion or hasn’t wagered the deposit amount made to receive these free spins at least 3 (three) times (excluding bets made on table games), JackTop Casino management, at its sole discretion, reserves the right to cancel all the free spin bonuses and any winnings acquired from them.

7.11 If, for any reason, the selected deposit bonus fails to be activated, the player must seek assistance from the customer support team before playing. If the selected deposit bonus wasn’t activated and the player spent some or all of the funds, the selected deposit bonus cannot be added manually.

7.12 Different games contribute differently to the wagering requirements:

7.14 Both the bonus and your winnings will be canceled after the bonus expires.

7.15 Any bonus can be canceled before you start playing it. Please contact the JackTop Casino support service to find out more about canceling your bonus.

7.16 The player can change the currency only after the first stage of the welcome bonus has been used. For instance, if the players have already made a deposit of $/€/20 as the first stage of the welcome bonus, they can later use a different currency for the second deposit.

7.17 Players can request a withdrawal of their deposit prior to meeting the wagering requirements. However, in this case, the bonus and any resulting winnings will be forfeited.

7.18 The management of JackTop Casino reserves the right to withhold or seize any bonuses or winnings gained as a result of fraudulent or otherwise unfair practices.

Bonuses offered by JackTop Casino are intended for genuine recreational players only. The bonuses are not intended to give away free money to players classified as “bonus hunters” or “bonus abusers”.

7.19 At JackTop Casino it's forbidden to abuse the bonus offers available (customer bonus ratio (deposits: bonuses) is more than 30%). If any such cases come to light, the casino reserves the right to refuse the Player in participating in various bonus events (tournament, promo, etc.), until customer bonus ratio becomes less than 30%.

7.20 If you engage in any promotion abuse, fraud, or manipulation this shall be considered a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all the promotions you participated in, confiscate all the winnings derived therefrom, and prevent you from participating in our future promotions.

7.21. It's forbidden to postpone or/and delay any playing rounds, including free spins and bonus rounds, for the time when you no longer need to play the bonus through and/or make a new deposit. In other words, it's strictly forbidden to play games with an active bonus to build up value, convert the bonus and then cash out the accumulated value afterward - for example, by starting and delaying a game round, bonus feature and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit.
In case the Player abuses this right, all bonus funds and winnings obtained from bets placed using bonus funds will be considered null and void and will be confiscated by the casino.

7.22 JackTop Casino reserves the right to change these terms at its discretion at any time.

7.23 No-deposit free spins must be activated within 3 days. 7 days are provided for wagering the bonus.

7.24 Max bet limit cannot exceed 5 EUR / 5 USD / 25 PLN / 50 NOK including bets doubling after a game round has been completed, and bonus rounds (purchased during the game).

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There's no terms that support anything you're attempting in your terms above.

Your below term actually supports the fact you separate bonus and cash -

7.17 Players can request a withdrawal of their deposit prior to meeting the wagering requirements. However, in this case, the bonus and any resulting winnings will be forfeited.

None of my play history will at any point show I have done ANYTHING to breach the above terms nor will it show ANY money on my account was as a result of converting a bonus to cash.